20 hours ago
Bengaluru, IndiaSenior
Responsibilities
- Lead end-to-end architecture, design, implementation, and delivery of enterprise ServiceNow solutions.
- Design and deliver ServiceNow ITSM, CSM, HRSD/HRSM, Knowledge Management, Case Management, and Custom Portal solutions.
- Translate business requirements into scalable, maintainable, and reusable platform solutions.
- Design secure integrations between ServiceNow and internal or external systems.
- Configure, maintain, and troubleshoot the ServiceNow MID Server lifecycle.
- Develop dashboards and data-driven insights using ServiceNow Performance Analytics and BI tools.
- Lead testing strategies, usability reviews, solution validation, platform upgrades, architectural governance, and adoption of new features.
- Provide technical leadership, mentor junior architects, and guide development teams.
- Collaborate with business stakeholders, technical teams, and global cross-functional teams.
- Ensure the quality, stability, scalability, and maintainability of delivered solutions.
Requirements
- Minimum 7.5 years of professional experience is required.
- At least 8 years of experience in ServiceNow architecture and delivery is required.
- Experience completing at least eight end-to-end ServiceNow implementations and platform upgrades.
- Strong expertise in ServiceNow architecture, scripting, development, integrations, platform governance, and upgrades.
- Hands-on experience with ServiceNow ITSM, CSM, HRSD or HRSM, Knowledge Management, Case Management, Custom Portals, MID Server, and Performance Analytics.
- Experience designing secure integrations using REST, SOAP, LDAP, SSO, SAML, JDBC, and ODBC.
- Strong scripting and development experience with JavaScript, AngularJS, HTML, CSS, XML, and Jelly.
- Working knowledge of Python, PowerShell, Bash, and Core Java.
- Database knowledge involving MySQL, Microsoft SQL Server, and PL/SQL.
- Demonstrated technical leadership and architectural governance for enterprise-scale ServiceNow solutions.
- Knowledge of ServiceNow ITOM, BI tools, ITIL processes, and Agile methodologies is preferred.
- Strong leadership, stakeholder management, communication, analytical, and problem-solving skills.
- 15 years of full-time education.
Tech Stack
Categories
Solutions Engineering
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.