19 hours ago
Dublin, IrelandSenior
Responsibilities
- Provide advanced L2 support for customer-facing and internal business-critical applications while meeting service-level requirements.
- Investigate, troubleshoot, and resolve complex issues across distributed systems, integrations, APIs, and batch-processing environments.
- Conduct root cause analysis and implement permanent corrective actions to reduce recurring incidents and improve platform stability.
- Design and deliver automation solutions that reduce manual effort, improve operational efficiency, and decrease mean time to resolution.
- Develop and maintain tools, scripts, and workflows for monitoring, alerting, log analysis, and self-healing capabilities.
- Support contact center platforms and integrations, including call routing, IVR, and workforce management services.
- Collaborate with engineering, quality engineering, infrastructure, and business teams during releases, incidents, and improvement initiatives.
- Participate in an on-call rotation.
Requirements
- At least 5 years of experience in application support, production support, L2 support, site reliability engineering, or similar roles.
- Strong scripting or programming skills using Python, Java, Shell, or comparable technologies.
- Experience building, maintaining, or enhancing automation frameworks and operational tooling.
- Hands-on experience with integration-based systems and batch-processing environments.
- Experience using monitoring, observability, and alerting tools for high-availability systems.
- Strong troubleshooting, communication, and documentation skills across technical and business teams.
- Experience with contact center technologies such as Genesys Cloud, IVR systems, ACD routing, call flows, or workforce management integrations is highly desirable.
- Exposure to AI-powered tools, AWS, GCP, Azure, databases, performance analysis, and operational delivery practices is a plus.
About TCGplayer
TCGplayer operates an online marketplace and software tools for buying and selling trading card games and related collectibles, serving hobby shops and individual sellers. It generates revenue through marketplace fees, seller subscriptions, and fulfillment programs such as TCGplayer Direct. An eBay subsidiary, the company provides authentication and logistics services that help stores list inventory at scale and reach buyers across the U.S. and internationally.