2 days ago
Toronto, CanadaSenior
Responsibilities
- Provide independent production support for derivatives trading systems and related services.
- Own production incidents end to end, including triage, impact assessment, communication, coordination, resolution, root cause analysis, and follow-up through closure.
- Support business inquiries about end-to-end trade lifecycle flows and dependencies.
- Improve service reliability through SLOs, error budgets, monitoring coverage, alert quality, and dashboards.
- Deliver DevOps and automation improvements such as operational tooling, runbook automation, automated checks, self-healing, and toil reduction.
- Apply AI-assisted approaches to incident triage, knowledge management, anomaly detection, and automation where useful.
- Deliver software changes and hotfixes through analysis, implementation, testing, release, and handover.
- Participate in global follow-the-sun handovers and an out-of-hours on-call rotation.
Requirements
- Proven experience in production or application support for business-critical systems.
- Strong troubleshooting, prioritization, incident response, and structured root cause analysis skills.
- Confident SQL use for investigation and diagnosis.
- Effective coding ability in at least one of Python, C++, Java, or Rust.
- Experience supporting or developing applications across Windows and Linux or Unix environments.
- Clear communication with business users and technology teams during incidents and recovery work.
- Experience improving monitoring strategy, alert quality, post-incident reviews, mean time to restore, documentation, and operational maturity.
- Ability to balance incident response with development and reliability improvement work.
- Ability to work effectively in a global follow-the-sun model and participate in out-of-hours on-call support.
Benefits
- Tailored professional development opportunities.
- Competitive and flexible benefits supporting health and well-being, finances, and lifestyle.
- Global team environment spanning Toronto, New York, London, Pune, Paris, Hong Kong, and Guangzhou.
About HSBC
HSBC is a global bank that provides retail, commercial and investment banking, payments, and wealth management to individuals, SMEs, and multinationals. It earns fees, interest income, and trading revenues through branches and digital platforms across major markets. Headquartered in London, it serves over 40 million customers in 58 countries and is listed in London, Hong Kong, New York, and Bermuda.