Platform Reliability Engineer
Appnovation Technologies12 hours ago
Toronto, Canada or Montréal, CanadaSenior
Responsibilities
- Build OpenTelemetry instrumentation standards for agents, tools, and platform services.
- Integrate AgentCore Observability and Amazon CloudWatch with enterprise observability platforms.
- Set up end-to-end tracing across agent steps, model calls, tool calls, and multi-agent handoffs.
- Define SLOs, error budgets, and useful alerting for latency, availability, and error rates.
- Track token usage and compute spend by team, agent, and environment using dashboards, budgets, and alerts.
- Write runbooks, support incident response, and conduct post-incident reviews that lead to fixes.
- Work collaboratively with the client’s engineering team to deliver and operate the internal agent platform.
Requirements
- 6+ years of experience in SRE, platform reliability, or observability engineering.
- Strong hands-on AWS experience.
- Hands-on experience with OpenTelemetry SDKs, collectors, exporters, and distributed tracing.
- Experience with Amazon CloudWatch and at least one enterprise observability platform such as Datadog, Splunk, Grafana, or New Relic.
- Experience defining and running SLOs, error budgets, and alerting strategies.
- Experience building AWS cost visibility and FinOps reporting using Cost Explorer, CUR, and tagging strategies.
- Scripting and coding skills in Python, Go, or TypeScript.
- Clear communication skills and ability to turn data into decisions for technical and non-technical audiences.
- Preferred experience monitoring LLM or agent-based applications, including token usage, latency, and quality signals.
- Preferred familiarity with Langfuse, Arize, LangSmith, or AgentCore Observability.
- Preferred experience using Terraform or AWS CDK for monitoring infrastructure.
- Experience in pharma, life sciences, another regulated industry, or consulting is preferred.
Tech Stack
Categories
Site Reliability
About Appnovation Technologies
Appnovation Technologies is a privately held digital consultancy that designs, builds, and supports customer-facing platforms for enterprises, combining strategy, UX, engineering, and managed services. Its teams deliver web and mobile development, Drupal and open-source implementations, Atlassian consulting, and data/AI-enabled solutions for large organizations. Founded in 2007 and headquartered in Vancouver, it serves global clients including Pfizer, Google, Yeti, TCL, and AstraZeneca.