6 hours ago
Bengaluru, IndiaSenior
Responsibilities
- Lead qualification, discovery workshops, solution design, estimation, proposal development, demonstrations, bid defense, and delivery handover.
- Assess client processes, platform maturity, pain points, governance, data readiness, user experience, and transformation priorities.
- Design scalable ServiceNow solutions across ITSM, ITOM, SPM/ITBM, CSM, HRSD, SecOps, GRC, Asset Management, and Enterprise Service Management.
- Translate requirements into process designs, user journeys, platform capabilities, integrations, scope, roadmaps, operating models, and managed-services approaches.
- Define assumptions, dependencies, risks, responsibilities, effort, team structures, commercials, exclusions, and delivery approaches.
- Create RFP responses, statements of work, solution narratives, estimates, benefit cases, executive presentations, and delivery-ready artifacts.
- Develop reusable propositions, estimation models, workshop assets, and industry-specific ServiceNow solutions.
- Collaborate with technical, delivery, commercial, partner, and client teams across the presales-to-delivery lifecycle.
Requirements
- Bachelor’s degree in business, Engineering, Computer Science, Information Systems, or a related discipline, or equivalent relevant experience.
- 10+ years of IT experience with significant ServiceNow consulting, process transformation, solutioning, or presales responsibility.
- At least 5 years of IT service management process design experience and strong exposure to ServiceNow implementations or transformations.
- Strong ServiceNow implementation, development, upgrades, maintenance, platform administration, and technical architecture experience.
- Hands-on knowledge of ServiceNow scripting and configuration, including JavaScript, Glide APIs, client- and server-side components, security rules, flows, notifications, import sets, and custom applications.
- Deep integration knowledge covering REST, SOAP/WSDL, JSON, MID Server, Integration Hub, authentication patterns, error handling, monitoring, and integration support.
- Experience with ITIL-aligned operating models, service catalogs, request models, CMDB governance, service mapping, asset processes, metrics, SLAs, dashboards, reporting, and Performance Analytics requirements.
- Experience estimating functional scope and identifying cost drivers, risks, dependencies, exclusions, and conditions for credible commercial models.
- Experience with 2–3 end-to-end ServiceNow implementations or major transformations and multiple complex presales pursuits is preferred.
- ServiceNow Certified System Administrator and one or more Certified Implementation Specialist credentials are preferred.
- ITIL certification is strongly preferred; process, architecture, agile, project, change-management, or business-analysis certification is advantageous.
- Excellent written, oral, presentation, facilitation, executive stakeholder-management, analytical, troubleshooting, estimation, decision-making, and structured problem-solving skills.
Benefits
- Flexible location with travel as required.
Tech Stack
JavaScriptSOAP
Categories
Solutions Engineering
About Fujitsu
Fujitsu is a Japanese multinational IT services and computing company that provides systems integration, managed services, cloud, and enterprise hardware for businesses and governments. It also develops servers, storage, and client devices for enterprise workloads. Founded in 1935 and headquartered in Tokyo, Fujitsu is publicly listed on the Tokyo Stock Exchange and operates in more than 50 countries.