6 months ago
Taipei, TaiwanSenior
Responsibilities
- Deploy with customers globally, including approximately 50% travel, to support software integration and development.
- Become an expert user of the Hivemind enterprise software stack and autonomy modules.
- Provide technical support and customer training for Hivemind.
- Develop AI and autonomy applications using Shield AI’s enterprise software development kit.
- Assist the sales team with pre-sales demonstrations, conferences, and customer immersions.
- Support post-sales deployment and integration of Shield AI enterprise software products.
- Create and maintain technical documentation and training materials.
- Debug customer software and API integration issues.
- Collaborate with product engineering to address customer feedback and improve products.
Requirements
- Bachelor’s degree in Engineering, Computer Science, or a related field and 5+ years of industry experience, or a master’s degree in a related field and 3+ years of industry experience.
- Strong technical background in software engineering.
- Strong proficiency writing modern C++ code.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Preferred qualifications include defense, aviation, or robotics industry experience; prior customer-facing solutions, applications, or sales engineering experience; startup-like environment experience; and an advanced technical degree, especially in robotics or autonomy.
Benefits
- International teammates receive a comprehensive total rewards package aligned with their country office location.
- The role requires approximately 50% travel, including frequent international trips and multi-week customer-site assignments.
Tech Stack
Categories
Solutions Engineering
About Shield AI
Shield AI builds autonomous systems for military and national security customers, combining its Hivemind autonomy software with V-BAT and X-BAT unmanned aircraft and Aechelon simulation technologies. The privately held company sells hardware, software, and related services to U.S. and allied defense agencies. Founded in 2015 and headquartered in San Diego, it operates across the U.S., Europe, the Middle East, and Asia-Pacific, and its technology is used in operational deployments.