2 days ago
Mexico City, MexicoEntry Level
Responsibilities
- Build virtual-agent solutions using Google conversational AI platforms such as Dialogflow.
- Scope, manage, and deliver contact center AI implementations with customer technical leads, executives, and partners.
- Gather requirements, manage project scope and priorities, and align stakeholders throughout customer engagements.
- Architect and deploy tailored cloud virtual-agent solutions for complex customer needs.
- Codify best practices into reusable methodologies and thought-leadership assets with cross-functional teams.
- Advocate customer needs, resolve adoption challenges, and influence product evolution.
Requirements
- Bachelor’s degree in Computer Science or equivalent practical experience.
- Three years of experience connecting telephony systems with cloud-based artificial intelligence for contact centers.
- Experience leading AI/ML strategy deployments across business units.
- Experience translating technical concepts into business value for executive audiences.
- Experience building and deploying production-level, cloud-based contact center AI solutions.
- Fluent English communication skills to support clients.
- Preferred: Google Cloud Professional Machine Learning Engineer or Professional Cloud Architect certification.
- Preferred: experience with recommendation engines, data pipelines, distributed machine learning, and production machine-learning systems.
- Preferred: knowledge of data warehousing architectures, infrastructure components, ETL/ELT, and reporting or analytics tools.
Tech Stack
Categories
Solutions Engineering
About Google
Google builds consumer and enterprise software and services including Search, Android, YouTube, Chrome, Maps, Gmail, and Google Cloud. Its business model centers on digital advertising and paid cloud, software, and hardware offerings (e.g., Pixel and Nest) for consumers, developers, and organizations. Founded in 1998 and headquartered in Mountain View, California, Google operates globally as a subsidiary of Alphabet Inc.