ServiceNow Engineer Lead
D.B. Group3 months ago
Pune, India or Bengaluru, IndiaStaff+
Responsibilities
- Lead ServiceNow implementation discussions and align delivery with enterprise strategy and business goals.
- Lead end-to-end ServiceNow implementation from requirements through deployment and hypercare.
- Design, configure, develop, and integrate ServiceNow modules including ITSM, CMDB, and ITOM.
- Lead integration implementation using REST APIs, events, and enterprise integration patterns.
- Translate business requirements into technical designs and implementable solutions.
- Govern platform design standards, solution quality, development standards, data models, and integration approaches.
- Coordinate with architects, product owners, stakeholders, and engineering teams on target architecture and CSDM alignment.
- Support release management, deployments, environment strategy, performance, security, and operational continuity.
- Identify automation and continuous-improvement opportunities to improve efficiency and platform adoption.
- Troubleshoot complex technical issues during implementation and after go-live.
- Mentor engineering teams and contribute to building engineering capabilities.
Requirements
- Proven experience delivering ServiceNow implementations in large, complex environments.
- Deep hands-on expertise with ServiceNow modules including ITSM, CMDB, ITOM, and integrations.
- Strong understanding of ServiceNow development, configuration, and scripting.
- Experience implementing integrations with REST APIs and event-driven architectures.
- Strong knowledge of data modeling, CMDB, CSDM, and platform design principles.
- Experience working in regulated environments; banking or financial services experience is preferred.
- Ability to lead delivery while remaining hands-on technically.
- Strong problem-solving skills and the ability to drive issues through resolution.
Benefits
- Best-in-class leave policy.
- Gender-neutral parental leave.
- Childcare assistance with 100% reimbursement.
- Sponsorship for industry-relevant certifications and education.
- Employee Assistance Program for employees and family members.
- Comprehensive hospitalization insurance for employees and dependents.
- Accident and term life insurance.
- Complementary health screening for employees aged 35 and above.
- Training and development, coaching, expert support, and a culture of continuous learning.
- Flexible benefits that can be tailored to individual needs.
- Location: Bangalore or Pune.