Forward Deployment Engineer LMTS
Salesforce1 day ago
Base Salary
$173k - $286k/yr
Responsibilities
- Work with customer process owners and IT teams to select workflows, define success criteria, and secure the access and data required for implementation.
- Lead hands-on customer sessions, explain product capabilities and limitations, and connect technical outcomes to business value.
- Write custom JavaScript tools and debug failures across browser behavior, agent execution, application state, and backend services.
- Build tests covering business outcomes, exceptions, partial completion, and recovery, then help launch and stabilize workflows.
- Document monitoring and recovery procedures, establish support ownership, and turn deployment lessons into reusable tools and tests.
- Collaborate with core engineering to address recurring product gaps and travel approximately 40–60% for onsite customer work.
Requirements
- 8+ years of relevant experience.
- Ability to write and debug JavaScript or TypeScript and reason about web applications, APIs, and data flow.
- Experience leading complex customer-facing deployments and building tools or practices that improve outcomes beyond individual projects.
- Ability to work directly with users, explain technical problems clearly, and align stakeholders on product extensions, scope reductions, or unsafe rollout decisions.
- Helpful experience with Playwright, browser automation, browser extensions, RPA, enterprise integration, agent systems, tool execution, evaluations, failure recovery, or complex enterprise applications such as SAP, Oracle, Workday, and Salesforce.
Benefits
- Salesforce offers time-off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
- The role typically involves 40–60% travel, including several days onsite at a time for customer discovery, hands-on build sessions, and launches.
- Certain roles may be eligible for incentive compensation, equity, and benefits.
Tech Stack
Categories
Forward Deployed
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.