16 days ago
Base Salary
$230k - $390k/yr
Responsibilities
- Design, build, and operate cloud infrastructure across AWS, GCP, and Azure using Terraform and Kubernetes.
- Standardize deployments and operate multi-tenant regions and isolated single-tenant customer environments.
- Build and run compliant infrastructure, including a FedRAMP deployment.
- Improve deployment, release, developer-experience, and internal infrastructure tooling.
- Build security guardrails and support deployments into customer-managed cloud environments.
- Drive platform reliability through observability, incident response, root cause analysis, and postmortems.
- Write production code, primarily in Go, to automate infrastructure and replace manual processes.
Requirements
- 6+ years of hands-on software or infrastructure engineering experience, including building and operating production systems at scale.
- Broad infrastructure experience with at least one major cloud provider: AWS, GCP, or Azure.
- Deep expertise in a layer such as compute, orchestration, networking, or deployments, with interest in adjacent layers.
- Hands-on infrastructure-as-code experience, preferably with Terraform, and container orchestration experience with Kubernetes.
- Strong coding skills and an automation and tooling focus; Go experience is a plus.
- A degree in Computer Science or a related field, or equivalent professional experience.
- Preferred qualifications include multi-cloud and multi-region experience, compliance-driven environments, deploy systems, CI/CD, internal developer platforms, customer-managed cloud deployments, SRE or reliability-program experience, distributed databases such as DynamoDB or Spanner, and startup or small-team experience.
Benefits
- Flexible unlimited paid time off.
- Medical, dental, and vision benefits for employees and families.
- Life insurance, disability benefits, a country-dependent retirement plan, and parental leave.
- Fertility and family-building benefits through Carrot.
- Lunch, snacks, coffee, a discretionary benefit stipend, and free alphorn lessons.
- Equity-plan eligibility for eligible full-time employees, subject to applicable policies.
- Primarily in-person work based in San Francisco, with offices across North America, Europe, and Asia-Pacific; benefits may vary by region.
Tech Stack
Categories
About Sierra
Sierra builds an enterprise conversational AI platform that powers customer service and other customer-facing interactions for large organizations. The company sells SaaS and deployed solutions that integrate with enterprise systems and meet security and compliance requirements. Headquartered in San Francisco with offices across North America, Europe, and Asia-Pacific, Sierra was co-founded by Bret Taylor and Clay Bavor, longtime leaders at Salesforce, Facebook, and Google.