5 months ago
Bengaluru, IndiaSenior
Responsibilities
- Lead technical design workshops with customers.
- Design, configure, implement, upgrade, and optimize the Fortanix platform.
- Provide customer training and enablement while driving product adoption and usage.
- Troubleshoot and resolve production issues and manage support tickets.
- Create and maintain troubleshooting structures, integration guides, and knowledge-base articles.
- Differentiate feature requests from bug triage and identify automation opportunities for common issues.
- Represent customer needs to engineering, product management, and the broader company.
- Support customer success, renewals, expansion, and referenceability.
Requirements
- 5+ years of Professional Services experience implementing enterprise IT security and infrastructure platforms, including HSM or KMS solutions.
- BE/MCA or equivalent education in computer science, information technology, or another technology-related discipline.
- Hands-on experience with at least one programming language such as Java, Go, or Python.
- Strong hands-on experience with Linux, Kubernetes, Docker, scripting, DevOps, and automation tools.
- Experience with legacy HSMs and cloud KMS solutions, including AWS CloudHSM, AWS KMS, Google Cloud KMS, Azure Key Vault, and IBM Key Protect.
- Working knowledge of cryptographic interfaces including PKCS#11, CAPI, KMIP, CNG, and JCE.
- Experience with database encryption, tokenization, certificate management, and key and certificate operations.
- Ability to work independently, collaborate effectively, communicate clearly, and support customers across different time zones.
Benefits
- Hybrid workplace in Bengaluru.
- Mediclaim insurance for employees and eligible dependents, including dental coverage.
- Personal accident insurance.
- Internet reimbursement.
- Friendly and collaborative company culture.
About Fortanix
Fortanix builds a unified data security platform for enterprises to discover, protect, and control sensitive data across hybrid multicloud. Its products span key management and HSM-as-a-service, tokenization and secrets management, and confidential computing built on technologies such as Intel SGX. The company, founded in 2016 and headquartered in Santa Clara, California, is privately held and sells software and SaaS subscriptions.