Senior Machine Learning Engineer
ServiceNow1 day ago
Responsibilities
- Design, build, and operate production optimization applications at scale.
- Develop APIs, data ingestion systems, multiprocessing workflows, observability, algorithms, performance benchmarks, and automated tests.
- Design and operate automated evaluation systems for model behavior and feature delivery.
- Specify, decompose, and review work performed by AI coding agents, ensuring correctness and maintainability.
- Own production quality, safety, reliability, deployments, monitoring, alerting, and customer issue response.
- Work directly with customers to understand requirements, accelerate value delivery, and inform the product roadmap.
- Collaborate with product managers, designers, conversation designers, and engineers on success criteria, tradeoffs, capabilities, and risks.
Requirements
- 5+ years of related experience and a bachelor's degree in computer science, software engineering, or a related technical field.
- Strong command of object-oriented programming, data structures, algorithms, system design, concurrency, parallelism, APIs, data modeling, and testing.
- Strongly preferred experience with Python; experience with Java, JavaScript, Kubernetes, or GraphQL is a bonus.
- Experience developing reliable and resilient mission-critical systems.
- Comfort working directly with customers under incomplete information and fixed timelines, with strong stakeholder communication and judgment about durable solutions.
- Critical thinking and a track record of integrating AI into engineering processes, workflows, software development life cycle activities, or decision-making.
- Familiarity with Operations Research, Vehicle Routing Problems, Mathematical Optimization, or Field Service Management is a plus.
- Advanced degrees or certifications, especially in Operations Research, are a bonus.
Benefits
- Regular employee position with a flexible work persona in the AMS - North America and Canada region.
- ServiceNow offers flexible, remote, or required-in-office work personas depending on the role and assigned location.
Tech Stack
Categories
About ServiceNow
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow. For more information, visit www.servicenow.com.