3 months ago
Base Salary
$148k - $222k/yr
Responsibilities
- Build and evolve the native chat surface, agent orchestrator, and agentic UI framework for Klaviyo’s Conversational AI Platform.
- Develop LLM-powered agents that analyze, create, and optimize marketing programs across campaigns, flows, forms, and other products.
- Evaluate technical and architectural trade-offs and drive foundational platform decisions.
- Lead projects and remain accountable for technical and business outcomes.
- Mentor team members and drive initiatives that improve team capabilities and engineering quality.
- Design, deploy, and test reliable, scalable systems that deliver customer impact.
- Conduct code reviews and maintain effective testing and deployment practices.
Requirements
- 7+ years of experience in a software engineering role.
- Proven experience building high-quality, maintainable products and systems.
- Strong experience developing end-to-end software solutions or extensive experience across front-end and back-end technologies.
- Experience building scalable, customer-facing systems in fast-moving product environments.
- Experience leading projects and being accountable for technical and business outcomes.
- Experience mentoring team members or driving initiatives that help teams grow and learn new skills.
- Experience conducting code reviews and maintaining robust testing and deployment cycles.
- Practical experience experimenting with LLMs, AI tooling, or agentic workflows in professional or personal projects.
- Strong product mindset and ability to collaborate cross-functionally on ambiguous problems.
- Python and related technologies are nice to have.
- React and related technologies are nice to have.
- Experience with conversational AI systems, workflow engines, agentic platforms, retrieval systems, embeddings, evaluation frameworks, or LLM orchestration patterns is nice to have.
- Experience building cloud-native solutions, ideally with AWS, is nice to have.
- Experience with machine learning systems, AI infrastructure, multi-tenant SaaS platforms, observability, tracing, experimentation, or AI quality and evaluation tooling is nice to have.
Benefits
- Base salary range is $148,000–$222,000 USD, with potential bonus, equity, sign-on payments, and health, welfare, and wellbeing benefits.
- The role may require up to 10% travel for onboarding, client or partner work, team meetings, and industry events.
Categories
About Klaviyo
Klaviyo builds a subscription SaaS platform that lets e-commerce and consumer brands use first-party data to run targeted email, SMS, and push campaigns, with built-in automation and analytics. The product also includes B2C CRM features for segmentation, A/B testing, and customer lifecycle workflows. Founded in 2012 and headquartered in Boston, it is a public company (NYSE: KVYO) used by brands such as Mattel and Glossier.