about 16 hours ago
Mumbai, India or Bengaluru, IndiaMid Level / Senior
Responsibilities
- Map end-to-end customer journeys across sales, support, and operations.
- Identify high-impact automation opportunities.
- Design agent-driven workflows across systems and teams.
- Design agentic AI systems including orchestration, APIs, and integrations.
- Translate solutions into measurable outcomes such as cost reduction and conversion uplift.
- Lead proof-of-concept (POC) engagements with clear success metrics.
- Engage both business and technical stakeholders.
- Build repeatable solution frameworks across industries.
Requirements
- 5–8 years of experience in AI/ML, SaaS, or workflow automation.
- Proven track record of working successfully with enterprise customers.
- Strong foundational understanding of customer journeys and core business processes.
- Technical familiarity with APIs, system integrations, and complex enterprise software architectures.
- Exceptional communication skills to bridge the gap between technical engineers and business stakeholders.
Benefits
- Merit-based culture that fosters self-motivation and creativity.
- Opportunity to work at a massive scale in a fast-growing Fintech organization.
- Commitment to democratizing credit for consumers and merchants.