AI Deployed Engineer (Copilot)
Concentrix1 day ago
Singapore, SingaporeStaff+
Responsibilities
- Plan and facilitate Basic and Advanced Microsoft 365 Copilot workshops for MHA end users, power users, and administrators.
- Lead large-scale Copilot adoption and change-management programmes, including stakeholder mapping, training calendars, campaigns, communications, feedback analysis, and reporting.
- Design and deliver train-the-trainer programmes, facilitator guides, and user scenarios.
- Deliver Agent Builder and Copilot Studio training workshops.
- Design, develop, test, govern, and deploy AI agents using Microsoft Agent Builder and Copilot Studio.
- Create workshop content, hands-on labs, reference guides, user guides, and best-practice documentation.
- Ensure all activities comply with MHA security policies and government data-handling requirements.
Requirements
- Prior hands-on experience delivering Microsoft 365 Copilot training for the Ministry of Home Affairs is mandatory.
- Hands-on experience conducting Basic and Advanced Microsoft 365 Copilot training workshops at scale.
- Experience delivering Agent Builder and Copilot Studio training workshops.
- Experience building AI agents using Microsoft Agent Builder and Copilot Studio.
- Experience leading large-scale Copilot adoption and change-management programmes in public-sector or enterprise organisations.
- Strong facilitation, curriculum-design, and stakeholder-management skills across senior stakeholders and frontline users.
- Singapore citizenship and eligibility to obtain and maintain Singapore Government security clearance through MHA vetting.
- Required certifications include Microsoft 365 Certified: Fundamentals, Microsoft Service Adoption Specialist, Microsoft Certified Educator or Microsoft Innovative Educator Master Trainer, Microsoft AI for Educators or equivalent Copilot enablement training, and PROSCI Certified Change Practitioner.
- Preferred qualifications include Singapore public-sector engagement experience, secured or classified government-environment experience, Azure AI Fundamentals, Microsoft 365 Copilot and Agent Administration Fundamentals, Power Platform Fundamentals, AI Agent Builder Associate, and Microsoft Applied Skills: Build an Agent in Microsoft Copilot Studio.
- Familiarity with responsible-AI principles, data governance, and enterprise information-security practices.
Benefits
- Full-time opportunity focused on enterprise AI adoption and building AI agents for a major Singapore public-sector client.
- Work location is Singapore at 80 Pasir Panjang Road, Mapletree Business City.
- On-site work at client premises, including secured MHA facilities, is required as needed.
- The role offers exposure to technical excellence, continuous learning, and real-world public-sector impact.
Categories
Forward Deployed
About Concentrix
We’re Concentrix, a Fortune 500® technology and services leader, helping the world's best brands cut through AI hype and create intelligent operations that perform in the real world. We design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world’s most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, we’re the Intelligent Transformation Partner that helps clients across every major vertical move from AI ambition to measurable, scalable performance.