Contract - Technical Support Engineer
Itron, Inc.1 day ago
Chicago, IL, USAMid Level
Base Salary
$66k - $127k/yr
Responsibilities
- Partner with Sales to understand prospective customers’ business objectives, technical environments, workflows, and challenges.
- Lead technical discovery, product demonstrations, solution presentations, evaluations, proofs of concept, and customer-facing technical discussions.
- Translate customer requirements into solution recommendations and clearly communicate technical capabilities and business value.
- Assess customer environments and use cases involving SaaS applications, mobile applications, APIs, hardware, networking, data, spatial data, GIS, and mapping.
- Provide technical support for RFIs, RFPs, customer questionnaires, and sales documentation.
- Collaborate with Sales, Product, Engineering, and Customer Success to resolve technical questions, validate capabilities, and support pre-sales to post-sale transitions.
- Develop reusable demonstrations, FAQs, technical documentation, and sales enablement resources.
- Maintain knowledge of products, customer use cases, and Utilities and Energy workflows while sharing improvement opportunities across teams.
Requirements
- Experience in a customer-facing technical role such as technical sales, sales engineering, solutions engineering, technical consulting, implementation, or SaaS technical support.
- Working knowledge of SaaS applications and the ability to learn and explain technical products and concepts.
- Strong written and verbal communication skills for technical and non-technical audiences.
- Customer-centric, consultative, troubleshooting, problem-solving, analytical, task-management, and organizational skills.
- Ability to conduct technical discovery, translate customer requirements into solution recommendations, manage multiple priorities, and work independently with cross-functional teams.
- Preferred experience supporting Gas, Electric, or broader Utilities and Energy solutions.
- Preferred familiarity with spatial data, GIS, mapping technologies, field-based workflows, iOS, Android, APIs, application software, hardware, networking, data integrations, CRM, sales enablement, or customer support platforms.
- Preferred experience delivering SaaS demonstrations, technical presentations, proofs of concept, customer evaluations, and RFI/RFP responses.
- Bachelor’s degree or equivalent combination of relevant education and professional experience is preferred but not required.
Benefits
- Competitive benefits package including financial, social, health, and wellbeing programs.
- Paid vacation, 401k matching, and employee stock purchase program.
- Hybrid work schedule.
- Office-based role with no special physical requirements or unusual work environment.
Tech Stack
iOS
Categories
Solutions Engineering
About Itron, Inc.
Itron builds smart meters, sensors, communications networks, and software that help electric, gas, and water utilities—and some cities—measure, manage, and analyze resource usage. Its portfolio spans advanced metering infrastructure, meter data management, distributed energy management, and professional services, sold to utilities worldwide. Founded in 1977 and headquartered in Liberty Lake, Washington, Itron is a public company on NASDAQ serving customers in more than 100 countries.