3 hours ago
Responsibilities
- Design, implement, and maintain infrastructure as code using Ansible and Terraform.
- Build and manage scalable cloud infrastructure on AWS and GCP.
- Develop and maintain CI/CD pipelines using GitLab CI/CD or similar platforms.
- Automate deployment, monitoring, and operational workflows across distributed systems.
- Collaborate with Development, QA, and Operations teams to support seamless delivery and high system reliability.
- Monitor system performance, troubleshoot issues, and improve availability and scalability.
- Develop reusable automation modules and frameworks and improve operational workflows.
- Work with REST APIs to integrate services across systems and platforms.
- Use AI-assisted coding tools to improve productivity and code quality.
- Support and manage voice infrastructure components using SIP and RTP protocols.
Requirements
- At least 5 years of experience in DevOps, SRE, or infrastructure engineering roles.
- Hands-on experience with Ansible and Terraform, including reusable modules.
- Strong experience with AWS and GCP.
- Proficiency in Unix/Linux administration, CLI tools, and shell scripting.
- Understanding of CI/CD pipelines such as GitLab CI/CD.
- Understanding of AI-assisted development tools such as Claude Code and GitHub Copilot.
- Familiarity with SIP and RTP voice technologies and protocols.
- Strong troubleshooting, debugging, and problem-solving skills.
- Excellent written and verbal communication skills in English.
- Ability to work effectively in distributed, cross-functional teams; experience in telecom, SaaS, or service-provider environments is preferred.
Tech Stack
Categories
About Five9
Five9 provides a comprehensive suite of CX solutions, powered by Five9 Genius AI, to elevate customer experiences that deliver better business outcomes in the era of The New CX. The New CX redefines how brands connect with customers through seamless and efficient AI-driven journeys that anticipate and meet each customer’s unique needs. Our unified cloud-native offering enables AI and human agents to create hyper-personalized customer experiences, so every customer interaction is more connected, effortless, and personal. Trusted by 3,000+ customers and 1,400+ partners globally, Five9 brings together the power of our AI, our platform, and our people to drive AI-elevated CX.