Senior Sustaining Engineer
Veeva Systems
5 months ago
Boston, MA, USA
Senior / Staff+
H1B Sponsor
Base Salary
$110k - $220k/yr
Responsibilities
- Troubleshoot critical customer reported issues in the Vault CRM products.
- Fix bugs in the Vault CRM code.
- Learn about the Vault CRM modules to ensure customer success.
- Build tools to assist with fixing and troubleshooting product issues.
- Collaborate with Development, Support, Product, and QA teams to resolve complex customer issues.
- Identify problems that may impact multiple customers.
- Help mentor junior engineers.
Requirements
- 5+ years of experience in software support or sustaining role for Enterprise products.
- Experience with backend development using Java.
- Experience troubleshooting and debugging web and mobile apps built with Java, HTML/CSS, C#, Swift, and Objective-C.
- Hands-on experience with SQL querying and working with data.
- Exceptional analytical and problem-solving skills.
- Ability to prioritize and execute tasks in a high-visibility environment.
- Excellent customer service attitude and communication skills.
Benefits
- Medical, dental, vision, and basic life insurance.
- Flexible PTO and company paid holidays.
- Retirement programs.
- 1% charitable giving program.
Tech Stack
AWSC#CSSHTMLJavaObjective-CPythonSQLSwift
Categories
BackendMobileTesting