Senior Solutions Engineer
Toast, Inc.Responsibilities
- Run tailored product demos and customer labs for international upmarket restaurant groups, including defining success criteria, maintaining environments, managing issues, and driving decisions.
- Own the technical outcome from discovery through procurement, handoff, implementation, and go-live.
- Architect integrations involving ERP, payroll, HR, inventory, loyalty, gift cards, kiosks, delivery, custom systems, networks, hardware, franchise structures, and data migration.
- Lead vendor security questionnaires, PCI scoping discussions, compliance reviews, and technical sections of RFPs.
- Write business requirements documents and solution designs that communicate customer problems, tradeoffs, workarounds, and platform implications to product and engineering.
- Present product roadmaps accurately to executive and IT audiences and partner with sales to translate technical fit into business outcomes.
- Design and document workarounds while assessing implementation risk and long-term technical debt.
- Build the international upmarket solutions function, including engagement models, qualification processes, demo environments, reference architectures, RFP libraries, and BRD standards.
- Mentor, help hire, and develop the International upmarket solutions team.
- Partner with the International SMB Solutions team and provide product and sales leadership with feedback on gaps, lost deals, and market differences.
- Travel 30% or more across the UK & Ireland, Canada, and Australia.
Requirements
- 7+ years of experience in solutions architecture, solutions engineering, or technical consulting, including at least 4 years supporting mid-market or enterprise deals with 6- to 12+-month sales cycles and buying committees.
- Track record of running tailored demos and complex labs or pilots through signed decisions and go-live.
- Ability to build and maintain demo environments, lab configurations, test data, and resets independently.
- Experience in hospitality, retail, or payments technology serving multi-location operators.
- Fluency with REST APIs, webhooks, authentication, and data flows, including the ability to read API documentation and sketch architectures; coding is not required.
- Knowledge of PCI DSS and privacy regimes including UK GDPR, PIPEDA, and the Australian Privacy Act.
- Experience writing requirements documents, solution designs, or BRDs that product teams can act on.
- Executive presence with C-suite and IT leaders, including the ability to communicate constraints and deliver difficult decisions while maintaining trust.
- Experience mentoring or leading solutions engineers or building a presales process from scratch.
- International experience across more than one market or regulatory regime.
- Willingness to travel 30% or more across the UK & Ireland, Canada, and Australia.
- Preferred experience with enterprise POS or hospitality platforms, ERP, HR, or workforce management integrations, and MEDDPICC.
Benefits
- Hybrid work model with in-person collaboration and region-specific office expectations.
- Base salary range of $110,000—$176,000 CAD, plus potential overtime, bonus or commissions if eligible, equity, and benefits.
- Toast total rewards and benefits programs intended to support healthy lifestyles and flexible employee needs.
- Accessible and inclusive hiring process with reasonable accommodations available.
Categories
About Toast, Inc.
Bottom Line – Solving business problems and generating positive growth is our jam! We are focused on helping purpose-driven brands make a positive impact with predictable Inbound Growth Programs. As a small business, we get it. Growing pains are genuine for many companies in today’s evolving digital landscape. Standing apart from your competition, connecting with your customers, predictably hitting your goals, and scaling are becoming more challenging as local and global markets expand. But it's not impossible. Digging into the unique challenges your business encounters, we analyze every detail and identify opportunities to grow. Our conversational framework is based on data, mixed with beautiful design, story-telling, and smothered in personality to craft marketing and sales strategies that make it all happen. Do you want to transform your company into a crave-worthy brand that new and existing customers will love and promote? Let's Get Cookin'!