22 days ago
Base Salary
$165k - $220k/yr
Responsibilities
- Own complete post-sales customer engagements, providing direct technical guidance and solutions.
- Lead the technical resolution of complex customer support issues.
- Design and implement systematic improvements to the support process and infrastructure.
- Create automated solutions and self-service tools for common customer challenges.
- Analyze support ticket patterns to identify product improvement opportunities.
- Develop technical documentation, guides, and best practices for customers.
- Collaborate with product and engineering teams to advocate for customer needs.
- Assist with implementation projects and pre-sales activities as needed.
Requirements
- 3+ years of experience in technical support, solutions engineering, or similar roles.
- Strong software engineering background with experience in at least one modern programming language.
- Experience developing automation solutions and improving technical processes.
- Proven ability to troubleshoot complex technical issues in production environments.
- Excellent written and verbal communication skills.
Benefits
- Medical, dental, and vision benefits.
- Annual wellness stipend and mental health support.
- Unlimited PTO and generous paid parental leave.
- Flexible schedule and 12 paid US company holidays.
- 401(k) plan with company match and tax savings programs.
- Learning and education stipend, participation in talks and conferences.