2 months ago
San Francisco, CA, USA or New York, NY, USASenior
Base Salary
$200k - $300k/yr
Responsibilities
- Run the technical sales motion with account executives, including discovery, architecture, demos, whiteboard sessions, executive briefings, and security reviews.
- Develop integrations with prospects’ identity providers, ITSM and ticketing systems, MDM, HRIS, cloud environments, and SaaS applications.
- Translate prospect environments, requirements, and goals into scoped use cases and pilot success criteria.
- Advise on security and access topics including guardrails, approval workflows, least privilege, just-in-time access, audit logging, and compliance.
- Execute technical handoffs to Deployment at pilot kickoff.
- Build demo environments, reference architectures, evaluation frameworks, technical FAQs, and competitive positioning.
- Relay customer objections and product gaps to engineering and collaborate on solutions.
Requirements
- 5+ years of experience in solutions engineering, sales engineering, or a comparable pre-sales technical role at a high-growth B2B software or infrastructure company.
- Track record of selling technical products to senior IT and security buyers, including CIOs, Heads of IT, and security leaders.
- Ability to conduct architecture reviews, debug integrations live, and answer detailed security questions.
- Working fluency with modern IT and identity stacks, including identity providers, SCIM, ITSM and ticketing, SaaS administration, APIs, and organizational access provisioning and revocation.
- Strong communication and storytelling skills for both engineers and executives.
- Builder’s mindset, high ownership, and comfort operating as the first solutions engineer in an ambiguous environment.
- Experience with ITSM, IGA, access management, security, or AI automation products is preferred.
Benefits
- Opportunity to define the foundational solutions engineering function and toolkit at an early-stage AI company.
- Work directly with GTM leaders, account executives, product, and engineering.
- Growth opportunity building a new AI product offering with experienced team and investors.
- Culture emphasizing innovation, ownership, accountability, and fun.
Categories
Solutions Engineering
About Serval
Serval is a unified help desk, access management, and automation platform with a built-in AI agent workforce. Deploy AI agents to automate the most challenging help desk requests, build enterprise-grade workflow automations, and surface actionable insights.