ServiceNow Developer SME
General Dynamics Information Technology1 day ago
Remote, United StatesStaff+
Base Salary
$183k - $247k/yr
Responsibilities
- Architect and automate ServiceNow ITAM, CMDB, HRSD, SAM, and HAM capabilities.
- Design and configure asset-management workflows covering licensing, normalization, reclamation, lifecycle management, and data governance.
- Maintain CMDB health through Data Certification, Discovery, Reconciliation, and Health Assessments.
- Develop ServiceNow scripts, Script Includes, Business Rules, client scripts, Flow Designer workflows, and Service Portal widgets.
- Design integrations with SCCM, Jamf, Intune, Active Directory, Coupa, and other external data sources using IntegrationHub, REST/SOAP APIs, and MID Server configurations.
- Configure HRSD modules including HR Case, Knowledge Management, Lifecycle Events, HR Agent Workspace, Employee Document Management, and Employee Service Center portals.
- Provide technical guidance, architectural documentation, code reviews, effort estimates, deployment plans, and mentoring for junior developers.
- Gather requirements, translate them into technical specifications, maintain documentation, support platform upgrades, and contribute to process reviews and postmortems.
Requirements
- 10+ years of related experience.
- Technical training, certification, or a degree.
- Expert proficiency in ServiceNow CMDB, HRSD, and ITAM, including SAM and HAM.
- Experience designing and optimizing SAM, HAM, and CSDM structures and completing full-cycle SAM and/or HAM implementations.
- Deep understanding of software licensing metrics and physical hardware asset lifecycles.
- Experience with ServiceNow platform architecture, Flow Designer, IntegrationHub, Discovery, Service Mapping, Performance Analytics, ITSM, or ITOM.
- Proficiency in JavaScript, AngularJS, JSON, REST/SOAP web services, and ServiceNow development APIs.
- Strong requirements analysis, troubleshooting, debugging, documentation, communication, organizational, and problem-solving skills.
- Experience with software testing and deployment processes and the ability to create estimates and deployment plans.
- Ability to coach, guide, and mentor junior developers.
- Required ServiceNow Certified Systems Administrator certification.
- Must be able to pass a background check to obtain a Public Trust position.
- Candidate must be a US Person, defined as a Green Card Holder/US Permanent Resident Alien, Refugee, Asylee, or US Citizen.
Benefits
- Fully remote work with a full-flex work week; any location is permitted.
- Less than 10% travel is required, with a 40-hour scheduled work week.
- Medical, dental, vision, and health savings account plan options are available.
- 401(k) plan with company matching and pre-tax and post-tax contribution options.
- Paid vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave, including up to 160 hours of paid family leave for eligible employees.
- Short- and long-term disability, life, accidental death and dismemberment, personal accident, critical illness, and business travel insurance are provided or available.
- Career growth resources, internal mobility support, wellness packages, and a military-friendly workplace are offered.
Tech Stack
JavaScriptSOAP
Categories
About General Dynamics Information Technology
General Dynamics Information Technology (GDIT) delivers enterprise IT, systems integration, cybersecurity, cloud, and software engineering services to U.S. federal agencies, including defense and intelligence organizations. It provides contract-based professional and managed services ranging from network operations and unified communications to training and simulation. GDIT is a business unit of General Dynamics (NYSE: GD) and is headquartered in Falls Church, Virginia.