5 days ago
Zürich, SwitzerlandMid Level
Responsibilities
- Investigate errors and diagnose issues on live onboarding and CRM platforms.
- Research and fix software defects based on issue descriptions.
- Develop C++ or Java code, scripts, and database schemas to resolve complex production issues.
- Investigate problems involving relational databases, web servers, and application servers.
- Address performance issues and monitor availability, performance, reliability, and KPI results.
- Support testing and release processes for production fixes.
- Automate manual production-support processes.
- Collaborate with Production Analysts, Testers, Service Managers, support developers, stakeholders, and clients.
- Manage issues through investigation, allocation, resolution, and closure.
Requirements
- At least 2 years of production support experience.
- Ability to read and debug code and understand log entries.
- Experience with C++ and Java programming; Spring experience is preferred.
- Experience with relational databases; Oracle is preferred.
- Basic knowledge of core banking processes and tools is preferred.
- Strong communication and presentation skills, including conveying ideas and building stakeholder and client trust.
- Logical thinking, a positive can-do attitude, reverse-engineering skills, willingness to learn, and excellent written and verbal English.
- Desired qualifications include Borland and Visual Studio (MSVC) C++, process automation analysis and design, support experience in banking or financial vendors across multiple technologies or platforms, ITIL knowledge, and German or Italian fluency.
About FNZ
FNZ builds an end-to-end wealth management platform that combines software with investment operations and custody for banks, insurers, and wealth/asset managers. Its B2B model spans platform licensing and outsourced administration under regulated frameworks. Founded in 2003 and headquartered in London, FNZ is backed by Caisse de dépôt et placement du Québec and supports over US$2.5 trillion in assets for nearly 30 million investors worldwide.