23 days ago
Bengaluru, IndiaStaff+
Responsibilities
- Own customer delivery from discovery and technical scoping through agent design, implementation, rollout support, and customer-team enablement.
- Collaborate with customer and business stakeholders to translate business problems into technical solutions and define measurable success metrics.
- Design and implement production-grade agentic workflows using Reltio’s Agent Flow platform and integrate them with core systems and event sources.
- Build observability, evaluation, regression testing, safety guardrails, error handling, fallback strategies, and cost and security controls.
- Create reusable templates, connectors, reference implementations, architecture blueprints, agent skills, integrations, playbooks, and documentation.
- Synthesize customer and competitive insights into prioritized feedback that shapes the product roadmap and platform strategy.
- Partner with Product on feature requirements, acceptance criteria, proofs of concept, and success outcomes.
- Advise enterprise technical and business leaders on data strategy, automation, governance, MDM, and workflow optimization.
- Navigate security, compliance, access governance, and multi-cloud constraints to deliver scalable solutions.
- Travel to customer sites periodically, estimated at 20–30% depending on engagement needs.
Requirements
- 6+ years building and shipping production technology in customer-facing roles such as solutions engineering, consulting, or applied engineering.
- Strong programming and system design skills in Python and/or TypeScript/Java, including APIs, microservices, and integrations.
- Experience deploying and operationalizing LLM or agentic systems, including prompting, orchestration, evaluation, and guardrails.
- Experience with telemetry, observability, logging, and production monitoring frameworks.
- Familiarity with responsible AI, bias evaluation, enterprise data governance, GDPR, and HIPAA.
- Strong understanding of cloud infrastructure, containerization, distributed services, enterprise integrations, workflow orchestration, business rules, and real-time processing.
- Experience with SaaS platforms and CRM/ERP integrations such as Salesforce, Veeva, NetSuite, and SAP.
- Deep understanding of data management, data semantics, entity resolution, MDM design patterns, and workflow optimization.
- Excellent communication, co-creation, consensus-building, and cross-functional influence skills.
- Ability to deliver measurable outcomes in ambiguous, fast-paced enterprise engagements with senior customer leadership.
- Prior enterprise AI adoption, agent or AI workflow productization, generative AI implementation, business development support, governance frameworks, or industry compliance experience is preferred.
- A master’s degree in Computer Science, Engineering, or a related technical discipline is preferred.
Benefits
- Reltio offers flexible work arrangements through its distributed workforce model.
- The role includes periodic customer-site travel estimated at 20–30%.
Tech Stack
Categories
Forward Deployed
