Senior ServiceNow Developer
Jones Lang LaSalle Incorporated3 months ago
Guadalajara, MexicoSenior
Base Salary
$40k - $70k/yr
Responsibilities
- Design, configure, develop, and implement ServiceNow ITOM modules including Discovery, Service Mapping, Event Management, and Cloud Management.
- Develop and customize ServiceNow using JavaScript, Business Rules, UI Policies, Client Scripts, workflows, actions, and update sets.
- Maintain CMDB data integrity, normalization, reconciliation rules, and overall CMDB health.
- Integrate ServiceNow with monitoring tools, third-party systems, and cloud platforms including AWS and Azure.
- Configure MID Servers and troubleshoot pattern probes, sensors, discovery, and platform performance issues.
- Configure and customize core ServiceNow applications including Incident, Problem, Change, Asset Management, Service Catalog, and Service Requests.
- Build Service Portal pages, widgets, and tailored user experiences.
- Create Performance Analytics reports and dashboards.
- Gather, analyze, design, and document technical requirements with stakeholders.
- Support enterprise-scale ServiceNow implementations and lead technical initiatives that improve operational performance.
Requirements
- Comprehensive understanding of ITIL processes and ServiceNow ITSM implementation best practices.
- Experience with multiple ServiceNow modules, including Incident, Problem, Change, Asset Management, Service Catalog, and ITOM.
- Knowledge of ServiceNow platform architecture, application scopes, plugins, and upgrade processes.
- Experience with ServiceNow Performance Analytics, reporting, and dashboard creation.
- ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications are required.
- Bachelor’s degree in computer science, information systems, or equivalent professional experience.
- Strong analytical and problem-solving skills and the ability to work independently on complex projects.
- Preferred experience with ServiceNow ITOM, SecOps, or HR Service Delivery modules.
- Preferred ServiceNow Certified Technical Architect, Certified Implementation Specialist, or other advanced certifications.
- Knowledge of cloud platforms, DevOps practices, CI/CD pipeline implementation, enterprise integration patterns, and middleware technologies.
- Experience with Agile methodologies and project management tools is preferred.
Benefits
- Competitive annual salary stated as $40,000-$70,000.
- Comprehensive health, dental, vision, and retirement benefits.
- Professional development opportunities, including ServiceNow training and certification support.
- Onsite work arrangement in Jalisco, Mexico.
Tech Stack
Categories
About Jones Lang LaSalle Incorporated
JLL is a global commercial real estate services and investment management firm serving occupiers and investors. It provides property and facilities management, leasing and tenant representation, capital markets, project and development services, workplace strategy, sustainability, and real estate technology and analytics, with a fee- and commission-based advisory, outsourcing, transaction, and management-fee model. Headquartered in Chicago, it is a public company listed on the NYSE (JLL).