29 days ago
Philippines (city not specified)Mid Level / Senior
Responsibilities
- Assist with full-lifecycle client system implementations, including discovery, design, build, UAT, rollout, and support.
- Prepare process documentation, configuration workbooks, training materials, project trackers, dashboards, and reports.
- Analyze client business processes, data, and pain points, especially across procurement, inventory, logistics, and warehousing.
- Support data cleansing, validation, schema setup, migration, and pre- and post-go-live quality checks.
- Document and optimize business processes and assist with system configuration, testing, and troubleshooting.
- Provide post-go-live hypercare, triage client issues, track feedback, and coordinate resolutions with product, engineering, and support teams.
- Document lessons learned and contribute to improvements in PMO playbooks.
Requirements
- Bachelor’s degree in engineering, information systems, supply chain management, or a related field; a relevant master’s degree is preferred.
- 2–5+ years of experience in systems implementation or business operations.
- Filipino citizenship and residence in or near Metro Manila are required.
- C1/C2 or native-level English communication proficiency is required.
- Fundamental knowledge of supply chain operations, enterprise software, and systems implementation.
- Ability to translate client business processes into tables, schemas, automation designs, and system builds.
- Advanced skills in schema design, workflow building, troubleshooting, spreadsheets, large datasets, data cleanup, and validation.
- Experience with supply chain systems, ERP/CRM or workflow software implementation, and finance or accounting workflows is preferred.
- SQL, coding, and experience configuring and testing API credentials for integrated platforms are preferred.
- Ability to manage multiple priorities across time zones with strong organization, time management, and problem-solving skills.
Benefits
- Top-of-market salary offer for the Philippines workforce.
- Comprehensive employee benefits package, including HMO upon regularization.
- Monday–Friday schedule aligned to 9 AM–5 PM US Pacific Time or 12 AM–8/9 AM Philippine Time, with possible adjustment after onboarding based on client assignment.
- Exposure to US and global clients while working closely with the US team.
- Opportunity to develop project management and technical skills in a growing ERP startup.
- Opportunity to be acquired as a full-time employee after six months.
- Collaborative, supportive, and growth-focused team culture.
Tech Stack
Categories
Forward DeployedSolutions Engineering
About DOSS
DOSS builds an AI-native Operations Cloud for physical product companies, unifying procurement, inventory, orders, fulfillment, and finance in real time. Its subscription platform replaces spreadsheet-based processes and heavyweight ERP implementations with an adaptive data model and workflow automation that teams can deploy quickly. Privately held and headquartered in San Francisco, the company serves consumer and omnichannel brands and has raised a Series B round to scale its product and go-to-market.