5 days ago
Bengaluru, IndiaSenior
Responsibilities
- Design, develop, configure, and support ServiceNow applications and platform capabilities.
- Build and enhance ITSM workflows for Incident, Problem, Change, Request, Knowledge, and Service Catalog processes.
- Develop ITOM capabilities including Discovery, Service Mapping, Event Management, and monitoring-tool integrations.
- Maintain CMDB data quality through CI identification and reconciliation, relationship management, normalization, and health reporting.
- Configure and enhance TPRM capabilities including vendor onboarding, risk assessments, questionnaires, issues, workflows, and reporting.
- Develop REST and SOAP integrations using IntegrationHub, spokes, MID Servers, and other integration patterns.
- Create and maintain Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer flows, Catalog Items, and notifications.
- Apply platform security controls involving ACLs, roles, groups, and data access rules.
- Support deployments through update sets or application repositories and follow development, testing, and release management practices.
- Troubleshoot production issues, perform root-cause analysis, and implement sustainable fixes.
- Participate in requirements discussions, solution design, code reviews, testing, documentation, and knowledge transfer.
- Support secure development, compliance, separation of duties, access controls, auditability, and change traceability in regulated environments.
Requirements
- At least seven years of hands-on ServiceNow development and administration experience.
- Strong development experience with JavaScript and the ServiceNow scripting framework.
- Practical experience delivering solutions across ITSM, ITOM, and CMDB.
- Experience configuring and supporting TPRM workflows and risk management processes.
- Experience with Discovery, MID Server configuration, CI identification and reconciliation, and CMDB relationships.
- Experience building and consuming REST or SOAP integrations.
- Proficiency with Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, and Service Catalog.
- Understanding of ServiceNow upgrades, testing, deployment, and release management practices.
- Ability to translate business requirements into maintainable technical solutions.
- Strong communication, troubleshooting, and documentation skills.
- Preferred: ServiceNow Certified System Administrator, Certified Application Developer, or relevant CIS certifications.
- Preferred: experience with ServiceNow TPRM, Integrated Risk Management, Vendor Risk Management, Service Mapping, Event Management, Service Graph Connectors, or CMDB Workspace.
- Preferred: familiarity with Automated Test Framework, Performance Analytics, source control, automated deployment practices, Agile delivery teams, and enterprise-scale ServiceNow implementations.
Benefits
- Flexible work arrangements and benefits are offered.
- UKG provides equal opportunity employment and disability accommodations during the application and interview process.
Tech Stack
JavaScriptSOAP
Categories
About UKG
UKG builds cloud software for human capital and workforce management—HR, payroll, timekeeping, and scheduling—sold as SaaS to mid‑size and large employers. Formed in 2020 by the merger of Ultimate Software and Kronos, it is privately held by Hellman & Friedman and has dual headquarters in Lowell, Massachusetts, and Weston, Florida. Its platform helps organizations handle pay, compliance, and workforce planning across industries.