2 months ago
Base Salary
$185k - $235k/yr
Responsibilities
- Build zero-to-one AI product experiences from early concept through prototype, validation, and productionization.
- Collaborate with users, product managers, designers, researchers, engineers, and customer-facing teams to identify high-impact opportunities.
- Translate ambiguous customer needs and product ideas into workflows, interfaces, and technical designs.
- Build and improve AI agent development, testing, evaluation, monitoring, and optimization workflows.
- Use product data, user feedback, and evaluation results to identify what is working and what needs improvement.
- Create demos, product notes, technical documentation, and recommendations to align teams and accelerate execution.
- Help define the product and technical standards for AI-native experiences at Cresta.
Requirements
- At least five years of experience as a software or ML engineer on user-facing systems.
- Strong full-stack engineering skills and experience shipping products or major features with significant end-to-end ownership.
- Hands-on experience with LLMs, AI agents, AI workflows, or applied ML products.
- Strong product judgment and ability to simplify complex technical ideas into intuitive user experiences.
- Ability to work in ambiguous problem spaces and move quickly from ideas to prototypes while maintaining engineering rigor.
- Strong communication skills for explaining technical concepts to cross-functional audiences.
- Experience designing and building evaluation and testing frameworks for machine learning systems is a bonus.
- Practical experience with user research, instrumentation, metrics, and evaluation is a bonus.
- Previous startup or fast-paced product experience is a bonus.
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible paid time off
- Paid parental leave
- Retirement savings plan
- Remote work setup budget
- Monthly wellness and communication stipend
- In-office meals and commuter benefits for onsite employees
Categories
About Cresta
Cresta unlocks the true potential of the contact center, turning every customer conversation into a competitive advantage. Combining the best of AI and human intelligence, Cresta improves the customer experience and powers revenue and efficiency gains across every channel. The platform transforms contact centers with AI agents, AI-augmented human agent assistance, and comprehensive insights, coaching, and quality management. Companies like Alaska Airlines, Cox Communications, and Intuit use Cresta to power world-class customer experiences every day.