Base Salary
$110k - $166k/yr
Responsibilities
- Run enablement sessions and stakeholder research across Finance, People, Legal, Operations, IT, and Business Systems functions.
- Translate workflow friction and intelligence gaps into prioritized problem backlogs with impact, feasibility, dependencies, and stakeholders.
- Design and ship custom AI tools, agents, automations, prompts, retrieval logic, and workflow solutions on shared infrastructure.
- Coach cohorts from initial AI awareness through regular adoption, workflow transformation, and self-sufficiency.
- Monitor adoption and output quality, diagnose failures, tune solutions, and transition durable agents into the shared platform layer.
- Document tools, playbooks, and transformation patterns so successful solutions can scale across teams.
- Track cohort progress, communicate successes to leadership, and rotate to new functions once engagements reach defined completion criteria.
- Design, build, and oversee autonomous multi-agent workflows for real business processes.
Requirements
- 5+ years of professional experience in analytical, problem-solving, and cross-functional roles.
- Demonstrated hands-on experience building AI-powered tools, agents, automations, or workflows that transformed real work processes.
- Experience conducting discovery or stakeholder research and translating findings into prioritized plans of work.
- Technical fluency with integration architecture, agent-output evaluation, prompt design, retrieval logic, and data workflows, including Python and APIs.
- Track record of coaching, teaching, or enabling others to change how they work.
- Strong written and verbal communication skills for explaining technical concepts to non-technical audiences.
- Ability to manage multiple workstreams and relationships while supporting people at different stages of AI adoption.
- Product Management background or equivalent experience shipping tools that people use.
- Experience in finance, people or HR, legal, operations, or a closely adjacent business function.
- Proficiency with AI development tools and platforms such as Claude, Claude Code, Cursor, custom agent frameworks, API integrations, and workflow automation tools.
- Experience with change management, organizational transformation, or large-scale enablement programs.
- Familiarity with enterprise SaaS technology and data stacks such as Salesforce, Slack, and Snowflake.
- Experience building and scaling internal tools, templates, or playbooks adopted beyond an immediate team.
- Background in consulting, solutions engineering, technical program management, or another role combining technical depth with business context.
Benefits
- U.S. base pay is $110,000–$166,000 per year; the role may also include equity and other total rewards.
- Retirement and Employee Stock Purchase Plans are offered.
- Flexible paid time off and comprehensive medical, dental, vision, life, and disability benefits are available.
- Family services include fertility benefits and equal paid parental leave.
- Professional development includes career pathing, learning platforms, and a yearly learning stipend.
- The role uses a hybrid work arrangement with a curated in-office employee experience.
- Employees can participate in Volunteer Week, donation matching, and Employee Resource Groups.
Tech Stack
Categories
About Braze
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty. The company has been recognized as a 2024 U.S. News & World Report Best Companies to Work For, 2024 Best Small & Medium Workplaces in Europe by Great Place to Work®, 2024 Fortune Best Workplaces for Women™ by Great Place to Work® and was named a Leader by Gartner® in the 2024 Magic Quadrant™ for Multichannel Marketing Hubs and a Strong Performer in The Forrester Wave™: Email Marketing Service Providers, Q3 2024. Braze is headquartered in New York with 15 offices across AMER, LATAM, EMEA, and APAC. Learn more at braze.com.