22 days ago
Singapore, SingaporeStaff+
Responsibilities
- Own end-to-end ServiceNow solution architecture from discovery through design, build, testing, deployment, and hypercare.
- Define CSDM-aligned service and application models and assess CMDB and CSDM maturity, governance, data quality, and adoption.
- Translate business outcomes and product roadmaps into scalable ServiceNow capabilities while minimizing customization and duplication.
- Advise on ServiceNow subscriptions, product packaging, entitlements, personas, consumption, and licensing implications.
- Design and govern AI-enabled solutions involving generative AI, conversational experiences, intelligent search, summarization, automation, and agentic workflows.
- Define platform governance, architecture principles, integration patterns, development standards, and technical guardrails.
- Lead executive workshops and communicate architecture trade-offs to business, C-suite, security, enterprise architecture, and delivery stakeholders.
- Produce solution designs, architecture decisions, data models, integration designs, roadmaps, estimates, and governance artifacts.
- Mentor architects and developers, support pre-sales, and strengthen reusable ServiceNow practice capabilities.
Requirements
- 6+ years of ServiceNow experience, including 3+ years as a solution architect, platform architect, or senior technical lead.
- Demonstrable CSDM and CMDB architecture experience in complex enterprise environments, including service modeling and governance.
- Direct architecture responsibility for at least three end-to-end ServiceNow implementations.
- Hands-on experience with JavaScript, Business Rules, Script Includes, Client Scripts, Flow Designer, and Glide APIs.
- Experience designing REST and SOAP integrations, IntegrationHub solutions, and MID Server solutions with security, resilience, and support considerations.
- Experience with platform roadmaps, subscription-aligned solution options, AI or automation use cases, and architecture governance.
- Strong stakeholder communication skills, from engineering teams through C-suite leaders.
- Required ServiceNow Certified System Administrator certification and relevant ServiceNow CIS certification in a primary specialization.
- Certified Application Developer, CMDB/CSDM/ITOM/platform architecture or AI-related ServiceNow credentials, ITIL Foundation v3/v4, and CTA or CMA certification are preferred or advantageous.
- Degree in Computer Science, Information Technology, Engineering, or equivalent; relevant practical experience receives equal consideration.
Tech Stack
JavaScriptSOAP
Categories
Solutions Engineering
About Cognizant
Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.