24 hours ago
Remote, AustraliaSenior
Responsibilities
- Run discovery with merchants and partners to understand workflows, systems, constraints, risks, and success metrics.
- Design solution architectures across Shopify’s commerce stack and adjacent ERP, OMS, payments, and integration systems, including legacy-platform migrations.
- Create tailored demos, prototypes, diagrams, workshops, and technical narratives for merchant-specific outcomes.
- Partner with Account Executives, Solution Partners, Product, Launch, and CSM teams to shape opportunities and remove blockers.
- Use AI for merchant research, transcript synthesis, demo planning, technical validation, and reusable team workflows.
- Translate field insights into business improvements and exercise judgment about technical depth, simplification, and specialist involvement.
Requirements
- Relevant experience in solutions engineering, sales engineering, technical consulting, solutions architecture, or commerce technology implementation.
- Technical fluency across APIs, integrations, data flows, authentication, webhooks, and modern SaaS architecture.
- Strong requirements discovery and ability to translate complex business needs into clear technical requirements and scalable solutions.
- Commercial judgment connecting technical recommendations to revenue growth, operational efficiency, customer experience, and risk reduction.
- Clear written and verbal communication for executive, technical, partner, and merchant audiences.
- Strong stakeholder influence, relationship-building, and ability to navigate tension across stakeholders.
- Comfort with ambiguity, self-directed learning, regional collaboration, and practical use of AI tools.
- Based in Australia with ability to travel for customer meetings, partner engagements, and team events.
- Preferred experience with Shopify, commerce platforms, POS, B2B, retail operations, integration-heavy environments, and ANZ enterprise or mid-market sales cycles.
- Preferred familiarity with JavaScript, Liquid, React, GraphQL, REST APIs, SQL, and AI-assisted tools such as Claude, Cursor, Gemini, or NotebookLM.
- Preferred track record of creating reusable assets, enablement, or internal systems.
Benefits
- Based in Australia with travel for customer meetings, partner engagements, and team events.
- APAC team environment with regional collaboration across Australia and New Zealand.
Tech Stack
Categories
Solutions Engineering
About Shopify
Shopify is a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size. Shopify makes commerce better for everyone with a platform and services that are engineered for reliability, while delivering a better shopping experience for consumers everywhere. Shopify powers millions of businesses in more than 175 countries and is trusted by brands such as Allbirds, Gymshark, PepsiCo, Staples, and many more. Find all our jobs here: www.shopify.com/careers