4 days ago
Base Salary
$150k - $290k/yr
Responsibilities
- Design integrations based on healthcare workflows and translate customer requirements into interface, data-flow, and EHR-configuration recommendations.
- Investigate EHR behavior, configuration issues, workflow dependencies, and integration blockers with customers, vendors, and engineering teams.
- Define integration readiness requirements and guide EHR and IT teams through registration, provisioning, environment setup, workflow testing, and go-live.
- Support customer discovery with Sales, Sales Engineering, and Agent Development by assessing feasibility and integration requirements.
- Evaluate EHR vendor capabilities and customer needs to recommend reusable platform investments versus customer-specific implementation work.
- Create reference designs, implementation guides, and internal training based on deployment experience.
Requirements
- At least 5 years of experience in healthcare interoperability or EHR implementation, with responsibility for designing or delivering integrations.
- Deep expertise in at least one major EHR ecosystem, such as Epic, athenahealth, Oracle Health, eClinicalWorks, MEDITECH, or a similar system.
- Practical knowledge of patient-access workflows including scheduling, registration, or referral management.
- Technical fluency in healthcare integrations, including API documentation, requests and responses, data troubleshooting, FHIR, HL7v2, vendor APIs, or file-based exchange.
- Experience taking third-party integrations through application registration, authentication, permissions, testing, workflow validation, and production go-live.
- Strong communication, independent judgment, customer-discovery, and implementation-planning skills.
- Preferred qualifications include Epic certifications, experience across multiple EHR vendors or health systems, SQL or scripting experience, healthcare AI-agent experience, and hands-on integration software development.
- Experience with API calls, troubleshooting failures, tests, TypeScript, Go, or Python is a plus.
Benefits
- Flexible unlimited paid time off.
- Medical, dental, and vision benefits for employees and families, plus life insurance and disability benefits.
- Retirement plan dependent on country of employment.
- Parental leave and fertility and family-building benefits through Carrot.
- Lunch, snacks, coffee, a discretionary benefit stipend, and free alphorn lessons.
- Full-time employees may participate in equity plans subject to applicable policies.
- The company is primarily in person in San Francisco, with offices across North America, Europe, and Asia; benefits may vary by region.
Tech Stack
Categories
Solutions Engineering
About Sierra
Sierra builds an enterprise conversational AI platform that powers customer service and other customer-facing interactions for large organizations. The company sells SaaS and deployed solutions that integrate with enterprise systems and meet security and compliance requirements. Headquartered in San Francisco with offices across North America, Europe, and Asia-Pacific, Sierra was co-founded by Bret Taylor and Clay Bavor, longtime leaders at Salesforce, Facebook, and Google.