2 days ago
Hyderābād, IndiaMid Level
Responsibilities
- Configure and support packaged and SaaS applications while managing releases, compatibility, performance, and system stability.
- Implement and configure ServiceNow Sales and Order Management, Order Management, Order Orchestration, and Order Activation capabilities.
- Design and support order decomposition, orchestration, fulfillment, and activation workflows.
- Configure products, bundles, promotions, pricing rules, product catalogs, and product and service inventories.
- Support the end-to-end lifecycle across Opportunity, Quote, Order, Agreement, and Product Inventory.
- Create attribute mappings between commercial and technical products and services.
- Integrate ServiceNow SOM/SOMT and Logik CPQ with OSS/BSS, CRM, provisioning, product catalog, and external systems.
- Configure Logik CPQ product models, complex products, bundles, commercial offers, validation rules, dependencies, pricing logic, and quote-to-order handoffs.
- Troubleshoot CPQ integrations and work with Logik Open APIs.
- Participate in feature refinement and user-story development within Agile and SAFe delivery teams.
Requirements
- At least 3 years of professional experience.
- 15 years of full-time education.
- Mandatory hands-on ServiceNow experience, including ServiceNow Portal, Sales and Order Management, Order Orchestration, and Order Activation.
- Hands-on experience with order decomposition, fulfillment, activation workflows, product configuration, pricing, and product lifecycle management.
- Experience integrating ServiceNow with OSS/BSS and external systems through REST APIs, IntegrationHub, or middleware.
- Working knowledge of Logik CPQ, including product catalog configuration, product modeling, configuration rules, validation rules, dependencies, pricing logic, and quote-to-order handoff.
- ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) certifications.
- Fluent English; German is a plus.
- Preferred qualifications include telecommunications industry experience, Logik CPQ implementation with ServiceNow SOMT, ServiceNow Product Catalog Management, CRM and provisioning integrations, TM Forum standards knowledge, ServiceNow Playbook and IntegrationHub experience, and Product Inventory and Service Inventory knowledge.
- Preferred certifications include SOMT Accreditation, ServiceNow CIS or other relevant ServiceNow implementation certifications, and TM Forum or telecommunications certifications.
Categories
Solutions Engineering
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.