3 days ago
Gurgaon, India or Hyderābād, IndiaMid Level
Responsibilities
- Troubleshoot and resolve complex technical issues and escalations for advertisers, Sales teams, agencies, and partners.
- Lead cross-functional technical execution with Engineering, Sales, Product Management, and Business Solutions teams.
- Develop tools and automation for diagnostics, data fixes, and debugging.
- Provide partner feedback to improve product features and offerings.
- Support strategic projects, product strategy, and prioritization of projects and resources.
- Learn and support AI-powered Ads products and advertising platforms.
Requirements
- Bachelor’s degree or equivalent practical experience.
- At least 3 years of experience troubleshooting technical issues for internal or external partners or customers.
- Experience with system design or reading code in languages such as Java, C++, or Python.
- Preferred experience in technical product support, cloud support, quality engineering, SRE, technical troubleshooting, or customer support in a technology organization.
- Preferred customer-facing experience translating technical concepts for non-technical and executive audiences.
- Preferred business analysis experience involving analytics, dashboard development, and recommendations.
- Knowledge of Google Ads or other online advertising solutions and the media and technology landscape.
About Google
Google builds consumer and enterprise software and services including Search, Android, YouTube, Chrome, Maps, Gmail, and Google Cloud. Its business model centers on digital advertising and paid cloud, software, and hardware offerings (e.g., Pixel and Nest) for consumers, developers, and organizations. Founded in 1998 and headquartered in Mountain View, California, Google operates globally as a subsidiary of Alphabet Inc.