1 day ago
Augsburg, Germany or Berlin, GermanyMid Level
Responsibilities
- Support customers’ technical teams as they build on Reonic’s API and webhooks.
- Investigate, reproduce, and resolve customer issues in coordination with engineering while maintaining customer communication.
- Integrate Reonic with customer tools across Microsoft, Google, CRM, accounting, and automation platforms.
- Create guides, examples, and code snippets that help customers become self-sufficient.
- Own Claude and ChatGPT workspaces, including access, connectors, and costs.
- Help colleagues build integrations, connectors, and automations.
- Maintain Reonic’s IT tools, devices, and security setup.
Requirements
- Hands-on understanding of APIs, webhooks, and authentication flows such as OAuth.
- Daily familiarity with Claude, ChatGPT, Zapier, or n8n and enthusiasm for automation.
- Strong customer orientation and the ability to explain technical topics to non-technical users.
- Hands-on Microsoft 365 administration experience, including Entra ID.
- Fluent German and C2 English proficiency.
- TypeScript knowledge, Apple Mobile Device Management experience, and experience with HubSpot, Salesforce, Pipedrive, Google Workspace, lexoffice, or sevdesk are preferred.
Benefits
- Full-time, on-site position based in Augsburg or Berlin.
- Competitive compensation based on experience and responsibilities.
- Urban Sports Club gym membership or a Deutschland ticket.
- Uber Eats and Uber rides covered when working late.
- MacBook, regular team events, coffee, and other perks.
- High ownership, growth opportunities, and the opportunity to support renewable-energy businesses.
Tech Stack
Categories
Forward Deployed
About Reonic
Reonic builds a SaaS platform—described as an AI operating system—that helps renewable energy installers sell, design, and manage projects for solar PV, storage, EV charging, and heat pumps. It offers tools for planning, sales proposals, and installation/project management, serving installers and EPCs on a subscription basis. Founded in 2021 and privately held, Reonic is headquartered in Berlin and reports serving 3,000+ business customers.