Forward Deployed Engineer – Key Accounts (AI Solutions)
Aircall.io, Inc.11 hours ago
Berlin, GermanyMid Level / Senior
Responsibilities
- Build ongoing relationships with strategic accounts as their primary technical contact for Aircall’s AI Agents.
- Partner with Key Account Managers on account plans, technical execution, use-case roadmaps, and expansion opportunities.
- Discover, prioritize, design, and deploy customer automation use cases, then measure outcomes and identify additional opportunities.
- Lead customer discovery and solution-design sessions, including process mapping, automation analysis, and solution architecture.
- Design, build, and deploy integrations with low-code orchestration platforms, CRM automation tools, and API connectors.
- Configure and optimize AI Agents, including intents, prompts, actions, guardrails, and performance metrics.
- Manage cross-functional deployments by defining timelines, aligning stakeholders, and delivering within scope.
- Collaborate with Engineering and Product to resolve technical blockers, share field learnings, and improve the AI Agent roadmap.
- Create reusable templates, playbooks, models, and reference architectures for Key Account expansion.
- Train peers, conduct internal workshops, document best practices, and support enablement for system integrators and channel partners.
- Contribute jointly with Key Account Managers to expansion pipeline, forecast accuracy, MRR, and revenue retention.
- Monitor AI and customer-experience industry trends and feed insights into product and go-to-market strategy.
Requirements
- 2–5 years of experience in technical consulting, solutions engineering, or integration-focused project management.
- Client-facing experience, ideally working alongside sales or account management teams and supporting larger or enterprise accounts.
- Strong command of APIs, webhooks, data structures, JSON, and GraphQL, with the ability to design and troubleshoot integrations.
- Practical understanding of AI workflow configuration, prompt engineering, evaluation, and monitoring.
- Hands-on experience with Zapier, Make, n8n, Workato, HubSpot, or Salesforce automation tools.
- Experience leading cross-functional projects with Engineering, Product, and Customer Success.
- Excellent communication and stakeholder-management skills across technical and business audiences.
- Experience with MCP Servers is preferred.
- Experience with telephony, voice, or contact-center systems such as SIP, WebRTC, call routing, containment, or AHT is beneficial.
- Familiarity with Looker, BigQuery, or Snowflake is beneficial.
- Exposure to JavaScript or Python for light customization and debugging is beneficial.
Benefits
- Competitive salary package and benefits.
- Work-life balance and a people-focused culture.
- Fast-learning, entrepreneurial environment with a strong team spirit.
- Multicultural workplace representing more than 45 nationalities.
Tech Stack
Categories
Forward Deployed
About Aircall.io, Inc.
Aircall builds a cloud-based business phone and contact center platform for sales and support teams, integrating voice, SMS, WhatsApp, and social channels with 200+ CRM/helpdesk apps. It sells its software via subscription to companies that want VoIP calling, call routing/recording, analytics, and AI features like automated agents and post-call summaries. Founded in 2014 and privately held, it serves 22,000+ businesses worldwide, with operations spanning Paris (European HQ) and the Seattle area (North American HQ).