Forward Deployed Engineer – Key Accounts (AI Solutions)
Aircall.io, Inc.19 days ago
Berlin, GermanyMid Level / Senior
Responsibilities
- Own ongoing technical relationships with strategic customer accounts and serve as their technical contact for Aircall’s AI Agents.
- Partner with Key Account Managers on account plans, technical execution, use-case roadmaps, and expansion opportunities.
- Discover, design, deploy, measure, and expand customer automation use cases.
- Lead customer discovery and solution-design sessions, including process mapping, automation opportunity identification, and solution architecture.
- Design and deploy integrations using low-code orchestration platforms, CRM automation tools, and API connectors.
- Configure and optimize AI Agents, including intents, prompts, actions, guardrails, and performance metrics.
- Manage cross-functional deployments by defining timelines, aligning stakeholders, ensuring accountability, and delivering within scope.
- Collaborate with Engineering, Product, Customer Success, Sales, and partners to resolve blockers, share field learnings, and improve the product and go-to-market strategy.
- Create reusable templates, playbooks, models, and reference architectures to accelerate account expansion.
- Train peers and partners, run internal workshops, and document technical best practices.
- Contribute jointly with the Key Account Manager to expansion pipeline, MRR, net revenue retention, and customer outcomes.
Requirements
- 2–5 years of experience in technical consulting, solutions engineering, or integration-focused project management, ideally with larger or enterprise accounts.
- Required client-facing experience, preferably alongside sales or account management teams.
- Strong command of APIs, webhooks, JSON, REST, and GraphQL, with the ability to design and troubleshoot integrations.
- Practical understanding of AI workflow configuration, prompt engineering, evaluation, and monitoring.
- Hands-on experience with Zapier, Make, n8n, Workato, HubSpot, or Salesforce automation.
- Ability to lead cross-functional projects with Engineering, Product, and Customer Success.
- Strong communication and stakeholder-management skills across technical and business audiences.
- Experience with MCP Servers is a plus.
- Telephony, voice, or contact-center experience, including SIP/WebRTC, call routing, containment, or AHT, is a plus.
- Familiarity with Looker, BigQuery, or Snowflake is a plus.
- Exposure to JavaScript or Python for light customization and debugging is a plus.
Benefits
- Competitive salary package and benefits.
- Work-life balance and a people-focused culture.
- Fast-learning, entrepreneurial environment with strong team spirit.
- Multicultural workplace spanning more than 45 nationalities.
Tech Stack
Categories
Forward Deployed
About Aircall.io, Inc.
Aircall builds a cloud-based business phone and contact center platform for sales and support teams, integrating voice, SMS, WhatsApp, and social channels with 200+ CRM/helpdesk apps. It sells its software via subscription to companies that want VoIP calling, call routing/recording, analytics, and AI features like automated agents and post-call summaries. Founded in 2014 and privately held, it serves 22,000+ businesses worldwide, with operations spanning Paris (European HQ) and the Seattle area (North American HQ).