3 months ago
Berlin, GermanyEntry Level / Mid Level
Responsibilities
- Develop a deep understanding of the Taktile platform and its customer value.
- Support post-onboarding customers with technical problems and product inquiries.
- Help customers maximize Taktile’s agentic AI workflows for complex decisioning.
- Collaborate with Product and Engineering to translate customer insights into product improvements.
- Use AI to create reusable collateral, best practices, tools, and automations for the Customer Success team.
- Build strong relationships with core customer users.
Requirements
- 1–2 years of experience in a technical role, ideally Support or Solutions Engineering in a B2B SaaS or client delivery environment.
- Familiarity with AI concepts including prompt engineering, large language models, and AI agents.
- Strong knowledge of APIs and data formats such as JSON and XML.
- Proficiency in Python and SQL.
- Strong analytical, problem-solving, collaboration, and communication skills in English.
- Ability to work from the NYC office at least three days per week in a hybrid model.
- Preferred: ability to navigate, query, and interpret complex systems and application logs.
- Preferred: financial-services domain expertise in banking, insurance, lending, payments, or related areas.
- Preferred: flexibility to occasionally work outside standard business hours.
- Preferred: confident Portuguese communication skills to support Brazil clients.
Benefits
- Hybrid work model with at least three days per week in the NYC office.
- Top-of-market equity and cash compensation package.
- Self-development budget for conferences, books, or classes.
- Choice of equipment, including a meaningful home-office setup.
- Mentorship, professional growth, and access to a network of technology investors and advisors.
About Taktile
Taktile builds a SaaS decision platform for banks, fintechs, and insurers to automate and govern risk, credit, fraud, and compliance workflows via a low‑code interface and data integrations. Founded in 2020 and headquartered in New York, it runs AI-driven decisioning with human oversight for customers including Mercury, Monzo, Faire, and Pleo. The company operates globally with offices in New York, Berlin, London, São Paulo, and Iași.