Responsibilities
- Develop a deep understanding of the Taktile platform and its customer value.
- Support post-onboarding customers with technical problems and product inquiries.
- Help customers maximize Taktile’s agentic AI workflows for complex decisioning.
- Collaborate with Product and Engineering to translate customer insights into product improvements.
- Use AI to create reusable collateral, best practices, tools, and automations for the Customer Success team.
- Build strong relationships with core customer users.
Requirements
- 1–2 years of experience in a technical role, ideally Support or Solutions Engineering in a B2B SaaS or client delivery environment.
- Familiarity with AI concepts including prompt engineering, large language models, and AI agents.
- Strong knowledge of APIs and data formats such as JSON and XML.
- Proficiency in Python and SQL.
- Strong analytical, problem-solving, collaboration, and communication skills in English.
- Ability to work from the NYC office at least three days per week in a hybrid model.
- Preferred: ability to navigate, query, and interpret complex systems and application logs.
- Preferred: financial-services domain expertise in banking, insurance, lending, payments, or related areas.
- Preferred: flexibility to occasionally work outside standard business hours.
- Preferred: confident Portuguese communication skills to support Brazil clients.
Benefits
- Hybrid work model with at least three days per week in the NYC office.
- Top-of-market equity and cash compensation package.
- Self-development budget for conferences, books, or classes.
- Choice of equipment, including a meaningful home-office setup.
- Mentorship, professional growth, and access to a network of technology investors and advisors.
About Taktile
Taktile empowers financial institutions to quickly unlock AI-driven efficiencies across the customer lifecycle, reducing manual work while optimizing decisions and enabling seamless end-user experiences. Built for highly regulated environments, our agentic decision platform combines the speed of AI automation with the oversight of human judgement—so you can safely approve customers, catch more fraud, and stay compliant. We power AI transformation from offices in NYC, London, Berlin, and Iasi, and have raised $80M in capital from top investors including Index Ventures, Tiger Global, Balderton Capital and Y Combinator. Join over 200 leading financial institutions who rely on Taktile to enable faster, more intelligent decisions from onboarding to credit, AML, compliance, and fraud.