Forward Deployed Engineer (AI Solutions) - DACH Market
Aircall.io, Inc.2 months ago
Berlin, GermanyEntry Level / Mid Level
Responsibilities
- Lead customer discovery and design sessions to map processes, identify automation opportunities, and define solution architecture.
- Design, build, and deploy low-code integrations using orchestration platforms, CRM automation tools, and API connectors.
- Configure and optimize the AI Agent, including intents, prompts, actions, guardrails, evaluations, monitoring, and performance metrics.
- Manage cross-functional deployments by defining timelines, aligning stakeholders, maintaining accountability, and delivering within scope.
- Create reusable templates, playbooks, reference architectures, and other frameworks for scalable deployments.
- Train peers, run workshops, document best practices, and enable system integrators and channel partners.
- Collaborate with Engineering and Product to resolve technical blockers, improve the platform, and shape the AI Voice Agent roadmap.
- Run targeted outbound campaigns, support pipeline generation, and collaborate with GTM leadership on forecasting and performance routines.
- Own regional top-line targets for assigned products and act as an internal GTM product owner for product-specific growth strategies.
- Track AI and customer-experience industry trends and feed customer and integration insights into product and GTM strategy.
Requirements
- 0–6+ years of experience in technical consulting, solutions engineering, or integration-focused project management.
- Client-facing experience is required.
- Strong command of APIs, webhooks, JSON, REST, and GraphQL, with the ability to design and troubleshoot integrations.
- Practical understanding of AI workflow configuration, prompt engineering, evaluation, and monitoring.
- Hands-on experience with Zapier, Make, n8n, Workato, HubSpot, or Salesforce automation.
- Ability to lead cross-functional projects with Engineering, Product, and Customer Success.
- Strong communication and stakeholder-management skills across technical and business audiences.
- Experience with telephony, voice, contact-center systems, SIP, or WebRTC is a plus.
- Familiarity with Looker, BigQuery, or Snowflake is a plus.
- Exposure to JavaScript or Python for light customization and debugging is a plus.
Benefits
- Competitive salary package and benefits.
- Work-life balance is emphasized in a fast-learning, entrepreneurial, and collaborative environment.
- Multicultural workplace with more than 45 nationalities.
- Opportunities to work on AI innovation, customer experience, scalable delivery, and team enablement.
Tech Stack
Categories
Forward Deployed
About Aircall.io, Inc.
Aircall builds a cloud-based business phone and contact center platform for sales and support teams, integrating voice, SMS, WhatsApp, and social channels with 200+ CRM/helpdesk apps. It sells its software via subscription to companies that want VoIP calling, call routing/recording, analytics, and AI features like automated agents and post-call summaries. Founded in 2014 and privately held, it serves 22,000+ businesses worldwide, with operations spanning Paris (European HQ) and the Seattle area (North American HQ).