2 days ago
Berlin, GermanyEntry Level / Mid Level
Responsibilities
- Scope customer use cases and build and tune conversational voice agents.
- Design and build integrations with customer systems, including CRMs, dialers, calendars, ticketing platforms, custom tools, and webhooks.
- Manage telephony, monitor agent performance, improve prompts and workflows, and troubleshoot integrations and production call quality.
- Manage customer accounts and pilot projects to drive time to value, conversion, retention, adoption, and expansion.
- Lead customer workshops and training, communicate product feedback, and create onboarding playbooks and documentation.
Requirements
- Deployment Strategists need at least 1 year of experience in a high-stakes customer-facing role.
- Success Engineers need at least 2 years of technical customer-facing experience in implementation, solutions engineering, technical account management, or SaaS support.
- Experience leading complex customer deployments and managing projects with multiple stakeholders is required.
- Hands-on experience with AI agents and workflows, prompt engineering, APIs, webhooks, integrations, and technical debugging is required.
- Fluency in English and German and strong customer communication skills are required.
- Experience with voice agents, conversational AI, customer operations, or customer expansion is valuable.
Benefits
- Deployment Strategists work on-site in Berlin, Germany.
- Success Engineers may work hybrid within Europe and should expect travel.
- Visa sponsorship is not available.
Categories
Forward DeployedSolutions Engineering