5 months ago
Base Salary
$230k - $390k/yr
Responsibilities
- Ensure the reliability, scalability, and performance of the platform and LLM inference serving
- Build and maintain cloud infrastructure with Terraform
- Create and maintain a self-service infrastructure platform for engineering teams
- Own CI/CD pipelines and release management
- Architect and operate distributed systems using distributed databases, retrieval systems, and ML models
- Develop core data-serving abstractions and authentication and security features including SSO and RBAC
- Integrate the technology stack with enterprise customer environments
- Improve observability through metrics, logging, and tracing
- Lead and participate in incident management, monitoring, root cause analysis, and postmortems
Requirements
- 5–7+ years of hands-on software development experience in highly technical products
- Strong software engineering background with an inclination toward automation, tooling, and platform development
- Experience with AWS, GCP, or Azure and infrastructure as code, preferably Terraform
- Hands-on experience with CI/CD systems, release management, and container orchestration such as Docker and Kubernetes
- Experience with observability tools such as Prometheus, Grafana, Datadog, or OpenTelemetry
- Experience with incident response and operating distributed systems in production
- Degree in Computer Science or a related field, or equivalent professional experience
- Production experience with LLMs and machine learning models is advantageous
- Background in distributed systems, SaaS services at scale, and agentic architecture is advantageous
- Familiarity with OAuth, SSO, and mTLS is advantageous
- Startup or platform/infrastructure-focused team experience is advantageous
Benefits
- Flexible unlimited paid time off
- Medical, dental, and vision benefits for employees and families
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family-building benefits through Carrot
- Lunch, snacks, and coffee
- Discretionary benefit stipend
- Free alphorn lessons
- Equity plan eligibility for eligible full-time employees
- Primarily in-person work, based in San Francisco, with offices in multiple global locations
Tech Stack
Categories
About Sierra
Sierra builds an enterprise conversational AI platform that powers customer service and other customer-facing interactions for large organizations. The company sells SaaS and deployed solutions that integrate with enterprise systems and meet security and compliance requirements. Headquartered in San Francisco with offices across North America, Europe, and Asia-Pacific, Sierra was co-founded by Bret Taylor and Clay Bavor, longtime leaders at Salesforce, Facebook, and Google.