4 days ago
Pune, IndiaMid Level
Responsibilities
- Provide hands-on production support and incident response in a 24/7 rotational shift environment, including nights, weekends, and on-call rotations.
- Investigate, debug, and resolve Tier 2 and Tier 3 technical issues, production tickets, and application anomalies reported in Jira and ServiceNow.
- Monitor microservices, system integration flows, and Linux server environments for performance issues and failures.
- Perform log analysis, root cause investigations, post-incident reviews, and permanent remediation tracking.
- Maintain environments through configuration changes, system updates, application deployments, backups, and health checks.
- Coordinate with development teams to escalate defects and complete cross-team action items.
- Create and maintain technical documentation, runbooks, and standard operating procedures.
Requirements
- Bachelor's degree or equivalent experience.
- Minimum 2 to 5 years of IT support experience.
- At least 2 years of experience with Linux scripting, troubleshooting, and resolving issues within SLA requirements.
- At least 2 years of experience with cloud-based solutions such as AWS, Azure, or Google Cloud Platform.
- At least 2 years of experience with software testing, performance, and quality engineering techniques and strategies.
- Preferred experience with Linux/Unix administration, Bash or Python scripting, SQL queries, Java application troubleshooting, RESTful APIs, distributed systems, and network troubleshooting.
- Strong analytical, problem-solving, and technical communication skills.
Benefits
- Hybrid work setting.
- Comprehensive compensation and healthcare packages.
- Paid time off.
- Organizational growth potential through an online learning platform with guided career tracks.
- Full-time schedule with a 24/7 rotational support model, including nights, weekends, and on-call rotations.
About Equifax
Equifax is a global data and analytics company and one of the three major U.S. credit bureaus, providing credit reports, risk scores, fraud prevention, and identity protection to lenders, employers, and government agencies. It sells data, analytics platforms, and consumer monitoring subscriptions, and offers employment verification through The Work Number. Founded in 1899 and headquartered in Atlanta, it is publicly traded on the NYSE and operates in 24 countries.