3 days ago
Bengaluru, IndiaSenior
Responsibilities
- Own end-to-end delivery of AI-driven ServiceNow solutions across multiple client engagements.
- Define architecture standards, governance, security, compliance, and observability practices for AI features.
- Lead discovery workshops, define AI roadmaps, and align solutions with client business priorities.
- Introduce GenAI and agentic design patterns into ServiceNow workflows.
- Mentor and manage cross-functional delivery teams and promote engineering excellence.
- Partner with leadership to scale AI adoption, manage risks, and establish sustainable delivery models.
Requirements
- At least 7.5 years of experience and 15 years of full-time education.
- Advanced expertise in ServiceNow architecture, including App Engine, Flow Designer, IntegrationHub, and Scoped Apps.
- Strong proficiency with Virtual Agent, AI Search optimization, and Now Assist configuration.
- Deep understanding of LLM integration, prompt engineering, evaluation frameworks, agentic patterns, orchestration, and RAG/vector search concepts.
- Familiarity with Azure OpenAI, AWS/GCP AI services, and enterprise AI observability.
- Ability to implement Responsible AI practices, governance, and compliance standards.
- Experience with REST/SOAP integration patterns, MID Server, OAuth, and SAML.
- Ability to lead delivery teams, manage stakeholders, communicate with clients, influence decisions, and coach teams.
Tech Stack
Categories
Solutions Engineering
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.