5 hours ago
Remote, AmericasStaff+
Responsibilities
- Own day-to-day support for Langdock, Gemini, and internal AI platforms, including onboarding, troubleshooting, monitoring, and vendor escalations.
- Build custom integrations, Slackbots, agents, and RAG or knowledge-base systems connecting AI tools with internal content and workflows.
- Ensure production reliability through monitoring and evaluation.
- Manage, scope, prioritize, and route incoming AI use-case requests while keeping stakeholders informed.
- Maintain platform runbooks and documentation and support AI adoption across the business.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- Hands-on experience building LLM-powered applications, agents, and RAG or knowledge-base systems, including prompt design, tool or function calling, and API integration.
- Power-user experience with Claude Code or equivalent agentic coding tools on shipped work.
- Strong general engineering skills with Python and/or JavaScript/TypeScript, REST APIs, cloud services, and webhooks.
- Experience building and operating Slack apps or bots, including the Slack API, event subscriptions, and bot deployment.
- Excellent project management, communication, prioritization, documentation, and independent-working skills.
- Advanced English proficiency is required for work with US clients.
Benefits
- Competitive USD salary.
- Fully remote work with a LATAM team and optional access to coworking spaces across LATAM.
- Paid time off at full salary according to the employee’s country rules.
- National holidays and sick leave.
- Yearly refundable credit for health and well-being expenses.
- Birthday day off.
- People Care support for time off and wellness.
- Coffee breaks, tech talks, and games with the remote team.
Tech Stack
Categories
About Nortal
Nortal is a privately held IT services company that designs and delivers large-scale digital transformation for governments, healthcare organizations, and enterprises. It provides consulting, custom software development, cloud and data platforms, identity solutions, and industrial/MES and supply-chain systems, typically via end‑to‑end projects and managed services. Founded in 2000 and headquartered in Tallinn, Estonia, it operates across Europe, North America, and the Middle East.