Senior Machine Learning Engineer
ServiceNow3 days ago
Toronto, CanadaSenior
Responsibilities
- Design, build, and operate production optimization applications at scale.
- Develop APIs, data ingestion systems, multiprocessing and parallel workloads, observability, advanced algorithms, performance benchmarks, and automated tests.
- Design and operate automated evaluation systems for model behavior and feature delivery.
- Write precise specifications for AI coding agents, decompose work into tasks, and review agent-generated code for correctness and maintainability.
- Own production quality, safety, reliability, deployments, monitoring, alerting, and proactive customer issue response.
- Work directly with customers to understand requirements, accelerate adoption, and inform the product roadmap.
- Collaborate with product managers, designers, conversation designers, and engineers on success criteria, tradeoffs, capabilities, and risks.
Requirements
- At least 5 years of related experience and a bachelor's degree in computer science, software engineering, or a related technical field.
- Strong software engineering fundamentals, including object-oriented programming, data structures, algorithms, system design, concurrency, parallelism, APIs, data modeling, and testing.
- Strong experience with Python is preferred; Java, JavaScript, Kubernetes, or GraphQL experience is a bonus.
- Experience developing reliable and resilient mission-critical systems.
- Comfort working directly with customers under incomplete information and fixed timelines, and communicating technical capabilities, limitations, and risks to non-engineers.
- A track record of integrating AI into engineering processes, software development workflows, or decision-making.
- Advanced degrees or certifications, especially in Operations Research, are a bonus.
- Familiarity with Operations Research, Vehicle Routing Problems, Mathematical Optimization, or Field Service Management is a plus.
Benefits
- Flexible work persona within ServiceNow's distributed work model, with eligibility based on role and assigned location.
- Regular employee position in the AMS - North America and Canada region.
Tech Stack
Categories
Forward DeployedML Engineering
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.