Customer IAM Operations group - Reliability Engineer, Associate
Morgan Stanley14 hours ago
Singapore, SingaporeMid Level
Responsibilities
- Build, maintain, optimize, and troubleshoot global IAM services and highly scalable authentication platforms.
- Integrate IAM solutions across the organization and align IAM infrastructure with current and future business requirements.
- Administer platform upgrades, migrations, patching, certificate management, and configuration changes.
- Apply SRE principles to improve platform architecture, resiliency, scalability, security, availability, and performance.
- Create automation solutions to reduce operational overhead and improve reliability.
- Support business continuity and disaster recovery efforts for IAM platforms.
- Participate in on-call rotations, incident response, post-incident reviews, and continuous service improvement.
- Resolve complex issues escalated by customers, support teams, and engineers.
- Document technical processes and communicate with technical and non-technical stakeholders.
Requirements
- Experience with IAM operations, Site Reliability Engineering, Systems Engineering, Platform Engineering, or a related technical role.
- Experience supporting mission-critical production environments and troubleshooting distributed applications in complex enterprise environments.
- Strong understanding of IAM platforms, authentication, authorization, federation, access management, enterprise security standards, and related best practices.
- Hands-on experience administering, upgrading, and troubleshooting Transmit Security or related authentication products.
- Intermediate Windows and Linux, including Red Hat, operating system administration skills.
- Intermediate proficiency in at least one scripting language, such as PowerShell, Python, Shell, or Perl.
- Familiarity with Splunk, Grafana, ServiceNow, Jira, and Jenkins.
- Experience with IAM platform lifecycle management, including upgrades, patching, certificate management, and configuration changes.
- Preferred experience with Transmit Security, ForgeRock, Ping Identity, Okta, or Azure AD.
- Preferred knowledge of SSO, OAuth, OpenID Connect, SAML, and MFA technologies.
- Preferred experience creating automation scripts and operational tooling.
- Familiarity with DevOps and Infrastructure-as-Code practices is desirable.
- ITIL, CISSP, Security+, or similar certifications are a plus.
- Strong communication, documentation, analytical, problem-solving, collaboration, prioritization, and customer-interaction skills.
Benefits
- Morgan Stanley offers comprehensive employee benefits and perks, support for employees and their families, an inclusive workplace, and opportunities for internal career mobility.
About Morgan Stanley
Morgan Stanley is a global financial services firm that provides investment banking, sales and trading, wealth management, and investment management to corporations, governments, institutions, and individuals. It earns fees, commissions, and interest and trading income across advisory, underwriting, brokerage, and asset management businesses. Founded in 1935 and headquartered in New York, the public company operates in more than 40 countries through thousands of offices, including a large U.S. wealth management franchise.