3 days ago
Remote, United States or Richmond, VA, USASenior
Base Salary
$88k - $140k/yr
Responsibilities
- Serve as a technical subject matter expert for healthcare customers through pre- and post-sales consultation.
- Deploy, configure, integrate, optimize, maintain, and remediate patient-monitoring and healthcare IT solutions across servers, wireless networks, and routing and switching environments.
- Perform system health checks, solution reviews, operating system patch management, system updates, and proactive support under service contracts.
- Resolve highly complex system, network, software, and integration issues as an advanced escalation resource.
- Identify and mitigate technical risks while improving system reliability, customer satisfaction, long-term value, and contract renewals.
- Collaborate with Sales, Service, implementation, and project teams to guide technical decisions and improve documentation, knowledge sharing, customer education, and service methodologies.
Requirements
- At least 6 years of professional experience in IT services or related technical environments.
- Required experience working in a hospital or clinical IT environment; patient monitoring, telemetry units, ventilators, and defibrillators experience is highly preferred.
- Expert-level knowledge of computer networking, system integration, cybersecurity considerations, and enterprise technical troubleshooting in healthcare IT environments.
- An active Cisco Certified Network Associate (CCNA) certification is required; higher-level Cisco certifications such as CCNP are acceptable, and CCNP Enterprise is highly preferred.
- VMware and Microsoft SQL experience is highly preferred.
- Bachelor’s degree in computer science, biomedical, engineering, or a related field, or an equivalent combination of education and experience.
- Ability to travel approximately 75%, including daily driving, occasional overnight stays, and occasional air or train travel.
- Ability to work in office, home-office, remote, and hospital environments; comply with vendor credentialing and required personal protective equipment.
- Ability to work flexible and non-standard hours, overtime, weekends, and on-call rotations.
- Must reside in or within commuting distance of Richmond, Virginia.
Benefits
- Annual base pay range of $88,000 to $140,000.
- Company fleet/car, training, and advancement opportunities.
- Comprehensive benefits including PTO, 401(k) with up to 7% match, HSA with company contribution, stock purchase plan, and education reimbursement.
- Field-based work outside the company’s main facilities, generally at customer or supplier locations.
- Relocation benefits are not provided.
Tech Stack
Microsoft SQL Server
Categories
Solutions Engineering
About Philips
Philips builds medical imaging, patient monitoring, image-guided therapy, and connected-care software and devices for hospitals and clinicians, plus select personal health products. Revenue comes from hardware, software, and services, including SaaS via its HealthSuite cloud. Founded in 1891 and headquartered in Amsterdam, Philips is a public company listed in Amsterdam and on the NYSE (PHG), serving health systems worldwide.