10 hours ago
Dearborn, MI, USASenior / Staff+
Base Salary
$100k - $130k/yr
Responsibilities
- Design end-to-end technical architectures integrating RESTful APIs with NICE ContactEngine and NICE CXone for scalable enterprise customer experience solutions.
- Define integration patterns, data flows, authentication, error handling, monitoring, and performance practices across backend systems and NICE platforms.
- Create solution blueprints covering environment configuration, workload sizing, capacity planning, and hybrid cloud and on-premise deployments.
- Translate customer engagement requirements into technical designs and guide engineering teams on API and architectural best practices.
- Review application and integration code for architectural alignment, refactoring opportunities, and performance improvements.
- Establish configuration governance for NICE ContactEngine and NICE CXone environments.
- Lead proof-of-concept exercises and pilot implementations to validate functional and nonfunctional requirements.
- Produce architecture documentation, sequence diagrams, data contracts, and operational runbooks.
- Coordinate with infrastructure and security specialists on API gateways, data stores, NICE components, security, regulatory, and privacy requirements.
- Advise support teams on incident response and monitoring for NICE CXone and ContactEngine solutions.
- Incorporate automotive connected-vehicle, dealer-network, and omnichannel service scenarios where applicable.
- Evaluate new NICE platform and API framework capabilities and recommend enhancements.
Requirements
- 8–12 years of experience designing and implementing enterprise-scale architectures, including service-oriented and microservices-based solutions.
- Advanced hands-on expertise with RESTful APIs, including resource modeling, authentication, error management, and versioning.
- Substantial practical experience configuring NICE ContactEngine, conversation flows, system integrations, and operational contact strategies.
- Proven experience implementing and optimizing NICE CXone for contact center operations, including routing, analytics, and external customer data integrations.
- Familiarity with automotive processes such as connected services, dealer management, and customer aftersales journeys is beneficial.
- Ability to work remotely in the USA within a hybrid work model and collaborate with global stakeholders across time zones.
- Strong communication and documentation skills for presenting architectural decisions, risks, and tradeoffs to technical and nontechnical audiences.
Benefits
- Remote in the USA with a hybrid work model and potential onsite collaboration during day shifts.
- Medical, dental, vision, and life insurance.
- Paid holidays and paid time off.
- 401(k) plan and contributions.
- Long-term and short-term disability coverage.
- Paid parental leave.
- Employee Stock Purchase Plan.
- Eligible for Cognizant’s discretionary annual incentive program based on performance and applicable plan terms.
Categories
Solutions Engineering
About Cognizant
Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.