Responsibilities
- Design solutions using the full Zuora product portfolio.
- Validate solution architectures against stated and implied business requirements.
- Lead client-facing workshops, business discussions, and implementation activities.
- Gather and document requirements, use cases, business processes, and architecture deliverables.
- Map and configure Zuora solutions, including systems design, customization, integration, testing, deployment, UAT, and handover.
- Review technical deliverables for architecture standards, guidelines, and best practices.
- Create ecosystem and integration diagrams, ERDs, business process flows, swim lanes, Visio deliverables, and mock-ups.
- Identify implementation risks and develop mitigation strategies and contingency plans.
- Deliver expert services to Zuora partners and communicate with stakeholders from CXOs through end users.
- Manage tasks across multiple projects simultaneously.
Requirements
- Enterprise-level experience in a professional services organization as a Solution Architect or Business Consultant for a technology consulting or product company.
- Experience delivering moderate to complex ERP, billing, revenue, procurement, and/or CRM solutions.
- Demonstrated ability to lead business discussions, architect solution value, and advise customers on implementation best practices.
- Experience with requirements gathering, use-case documentation, business analysis, systems design and integration, user interface design, and implementation.
- Experience with data analysis, conversion, migration, interfaces, and reports.
- Experience with configuration and/or customization, integration, testing, support, and end-to-end SDLC delivery.
- Experience with Waterfall and Agile methodologies.
- Experience with accounting and the ability to communicate effectively with Finance teams.
- Strong consulting, communication, leadership, collaboration, and customer-facing presentation skills.
Benefits
- Remote work arrangement with occasional office visits, events, or offsites.
- Competitive compensation, variable bonus, performance-based rewards, and retirement programs.
- Medical, dental, and vision insurance.
- Flexible time off, paid holidays, wellness days, and a company-wide year-end break.
- Paid parental leave, subject to local policy and eligibility.
- Learning and development stipend.
- Volunteer opportunities and charitable donation matching where available.
- Mental wellbeing resources and support; benefits may vary by location.
Categories
About Zuora
Zuora was born out of a vision that we could evangelize a fundamentally new way of doing business by shifting the focus of companies to deliver recurring, people-centric services instead of a one-time sale of products. This is how we coined the term, the Subscription Economy®. Today, we see others evangelizing this term, and building entire communities around it. The Subscription Economy isn’t (and never was) just about subscription business models but, direct, recurring relationships with customers through any business model. Subscriptions were only just scratching the surface and now, the market recognizes the Subscription Economy for what it truly is-a relationship-centric economy. Companies have realized that the path to growth going forward is to establish direct, digital relationships with their customers, and to nurture and monetize these relationships through an ever growing set of digital services. Alongside this evolution, Zuora has been there every step of the way. We started with Zuora Billing, and have expanded our award-winning multi-product portfolio to include Zuora Revenue, Zuora Payments and Zuora Platform. More recently, we’ve added Zephr and Togai to our family, further expanding our capabilities to serve as an intelligent hub that monetizes the complete quote to cash and revenue recognition process at scale. We call this Monetization.