10 hours ago
Base Salary
$180k - $225k/yr
Responsibilities
- Lead Guided Setup for complex and strategically important enterprise accounts across data warehouse and repository configuration, SSO, RBAC/SCIM, and user access.
- Serve as the senior technical escalation point for PrivateLink, OAuth, SSO, networking, identity, and other setup issues that threaten onboarding timelines.
- Work directly with customer technical stakeholders and administrators to assess environments, identify risks, and guide successful configuration.
- Make scoping decisions between Guided Setup, Customer Solutions Engineering, Product, and post-onboarding work.
- Mentor and coach Cloud Onboarding Architect I/II team members on troubleshooting, platform expertise, and customer-facing skills.
- Own and improve Guided Setup checklists, playbooks, kickoff materials, troubleshooting guidance, and internal documentation.
- Identify recurring customer-engagement patterns and drive improvements through processes, tooling, documentation, enablement, or product feedback.
- Represent setup-related bugs, feature requests, onboarding UX feedback, and enterprise customer needs to Engineering, Product, and Design.
- Collaborate with Customer Solutions Engineering and Training on setup boundaries, post-onboarding utilization, and enablement content.
- Use customer feedback, engagement experience, and data to improve setup time and activation readiness.
Requirements
- Deep hands-on dbt experience as an account administrator and data practitioner, with 2–3 years minimum.
- Prior experience as a Cloud Onboarding Architect, Implementation Consultant, or directly equivalent role.
- Administrator-level fluency with Snowflake, Databricks, BigQuery, Redshift, GitHub, GitLab, Azure DevOps, Okta, Entra ID, and Google identity providers.
- Experience with SSO, SAML, OAuth, data warehouse and repository configuration, and identity administration.
- A track record of mentoring or coaching less experienced teammates on technical and soft skills.
- Ability to own ambiguous cross-functional problems, create repeatable playbooks, and balance technical correctness with customer timelines and priorities.
- Strong written and verbal communication skills for working with Engineering, Product, customer executives, and technical stakeholders.
- Experience delivering tailored, high-quality customer onboarding experiences based on account size and strategic importance.
- Preferred experience with PrivateLink or other secure connectivity patterns.
- Preferred experience creating internal enablement content or documentation.
- Familiarity with Rocketlane or similar project and time-tracking tools.
- dbt Architect certification is a bonus qualification.
Benefits
- 100% employer-paid medical insurance, subject to country and worker type.
- Paid vacation or flexible/unlimited vacation depending on role and country, paid sick time, inclusive parental leave, paid holidays, a year-end Global Week of Rest, and volunteer days off.
- RSU stock grants.
- Professional development and training opportunities.
- Company virtual happy hours, free food, and team-building activities.
- Monthly cell phone stipend.
- Access to a mental health support platform offering therapy, coaching, and self-guided mindfulness resources.
- Remote role as indicated by the #LI-Remote designation.
Tech Stack
Categories
Solutions Engineering
About Fivetran
Fivetran builds a managed data integration platform that extracts data from hundreds of SaaS apps and databases and loads it into cloud data warehouses for analytics and AI teams. Sold as a subscription SaaS service, it provides prebuilt connectors, automated schema management, and ELT/replication to destinations like Snowflake, BigQuery, Databricks, and Redshift. Founded in 2012 and headquartered in Oakland, it serves customers such as Autodesk, Condé Nast, JetBlue, and Morgan Stanley.