2 hours ago
Responsibilities
- Define and evolve the strategic vision and go-to-market approach for the Solutions Engineering function.
- Lead, coach, hire, mentor, and scale a high-performing Solutions Engineering team across regions and verticals.
- Operate as a player-coach by engaging in strategic enterprise deals while developing team capabilities.
- Support complex six-figure sales cycles with technical guidance, solution architecture, demos, product evaluations, and sales expertise.
- Act as a trusted technical advisor and executive point of contact for large customers.
- Lead discovery, design, and delivery of tailored technical solutions, including proofs of concept and business value assessments.
- Build reusable solution frameworks, industry-specific technical assets, and repeatable playbooks.
- Partner with Sales, Product, Marketing, Engineering, R&D, Success, and Services on GTM and solution strategy.
- Advocate for customer needs internally to influence product roadmap and prioritization.
- Represent the company and Solutions Engineering function in executive meetings and strategic events.
Requirements
- At least 5 years of pre-sales experience as a Sales Engineer, Solutions Engineer, Solutions Architect, or related individual contributor.
- At least 3 years of experience leading technical pre-sales teams, with a record of hiring, mentoring, and managing high-performing teams.
- Experience selling AI, data, or highly technical products is preferred.
- Demonstrated ability to deliver revenue results and accurate forecasts while developing and growing teams.
- Excellent communication and presentation skills.
- Ability to work effectively amid ambiguity and pressure while solving challenging customer problems.
- Willingness to travel internationally approximately once per month.
- Ability to flex working hours to collaborate with teams in the US and APAC.
- Humility, curiosity, willingness to learn, and a passion for helping teammates and customers.
Benefits
- Hybrid work policy with an expectation of at least three days per week in the office.
- Benefits and programs supporting health and wellbeing, family, time away from work, and financial future, varying by location.
- Equal Employment Opportunity and a diverse, open, and accepting workplace culture.
Categories
Solutions Engineering
About Intercom
We’re Intercom — the AI customer service company helping businesses deliver incredible customer experiences at scale. Our platform combines Fin, the #1 AI Agent for customer service, with our next-generation Helpdesk, a modern workspace that gives support teams the power, speed and intelligence they need.