1 day ago
Responsibilities
- Define and evolve the strategic vision and go-to-market approach for Solutions Engineering.
- Lead, coach, hire, mentor, and scale high-performing Solutions Engineering teams across regions and verticals.
- Operate as a player-coach by engaging in strategic deals while developing team capabilities.
- Provide technical guidance, architecture, demonstrations, product evaluation support, proofs of concept, and business value assessments for complex sales cycles.
- Serve as a trusted technical advisor and executive point of contact for large customers and C-level stakeholders.
- Partner with Sales, Product, Marketing, R&D, Success, and Services on verticalized go-to-market motions and solution strategy.
- Build reusable solution frameworks, industry-specific technical assets, and repeatable playbooks.
- Advocate for customer needs internally to influence product roadmap and prioritization.
- Represent the company and Solutions Engineering function in executive meetings and strategic events.
Requirements
- At least 5 years of pre-sales experience as a Sales Engineer, Solutions Engineer, Solutions Architect, or related individual contributor.
- At least 3 years of experience leading technical pre-sales teams, including hiring, mentoring, and managing high-performing teams.
- Experience selling AI, data, or highly technical products is preferred.
- Demonstrated ability to deliver revenue results, produce accurate forecasts, and support team development and growth.
- Excellent communication and presentation skills.
- Ability to travel internationally approximately once per month.
- Ability to flex working hours to collaborate with EMEA and APAC teams.
- Comfort working through ambiguity and pressure while solving challenging customer issues.
- A humble, learning-oriented attitude and willingness to support customers and team members.
Benefits
- Hybrid working policy with an expectation of at least three days per week in the office.
- Employees may be eligible for a corporate bonus program or sales incentive and Restricted Stock Units.
- Benefits and programs support health and wellbeing, family needs, time away from work, and financial security, with offerings varying by location.
Categories
Solutions Engineering
About Intercom
Intercom builds a customer service platform that combines an AI agent (Fin), live chat, and a modern help desk to support sales and support teams. It sells its software as a SaaS subscription to businesses that want to manage customer conversations across web, mobile, and email with automation and analytics. Founded in 2011 and headquartered in San Francisco, the company is privately held and serves startups through large enterprises.